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Common network issues

How can I optimise my network experience?

Mobile networks

What I need to know about VoLTE and VoWiFi?

Mobile networks

What I need to know about 3G Network Sunset?

Common network issues

What do I do if I cannot receive OTP/TAC code?

What I need to know about 5G?

Common network issues

What do I do if I have calls or Internet issues?

How to delete my CelcomDigi app account?

What is MyDigital ID in CelcomDigi app?

My Subscriptions

How to Check/Reconfirm My Internet Subscriptions?

Why is eKYC or account verification important and how to get it right?

How to switch my CelcomDigi app account to a new device?

How to purchase or redeem vouchers on the CelcomDigi App?

How to view my past transactions?

How to add a bank card to my CelcomDigi account?

How to customize my profile details?

How to manage multiple numbers in CelcomDigi app?

My Internet Quota

How do I allocate my Internet quota to my supplementary lines?

My Subscriptions

How to switch my Prepaid plan to Postpaid plan?

My Subscriptions

How do I manage my voicemail service?

My Internet Quota

How to check quota usage?

My Subscriptions

What are the services that CelcomDigi can’t assist to unsubscribe to?

CelcomDigi Box of Surprise (formerly known as Just4Me in Celcom)

My Internet Quota

How is my Internet quota deducted?

How do I check my contract details?

How do I sign up and secure my CelcomDigi app account?

Why was my port-out request rejected?

Why do I need to pay the final bill before porting out?

Can I transfer my account ownership to someone else?

How to turn on/off call forwarding?

FAQ: 15-Day Unlimited Umrah Pass

Prepaid Roaming Passes

Postpaid Roaming Passes

FAQ: StreamMORE Asian Bundle (Postpaid)

FAQ: StreamMORE Premium Bundle (Postpaid)

FAQ: StreamMORE Premium Bundle (Prepaid)

FAQ: StreamMORE Asian & Sports Bundle (Prepaid)

FAQ: StreamMORE Asian & Sports Bundle (Postpaid)

FAQ: StreamMORE Family Bundle (Prepaid)

FAQ: StreamMORE Family Bundle (Postpaid)

FAQ: StreamMORE Asian Bundle (Prepaid)

FAQ: Protect+ by AppleCare Services

Digi Postpaid Roam Like Home (Freedom Add-Ons - Discontinued 1st Aug 2023)

Daily Roaming Pass

MY-SG Border Pass

FAQ: Scam Call Protection

FAQ: CelcomDigi Traveller SIM

FAQ: Roaming (via Partners)

MobileSHIELD Multi-Device Setup Guide

FAQ: sooka Bundle CelcomDigi Prepaid SpeedSTREAM

FAQ: sooka Bundle CelcomDigi Prepaid StreamMORE

FAQ: sooka Bundle CelcomDigi Postpaid StreamMORE

Monthly Roaming Pass (Effective date 15 October 2026)

FAQ: Prime Video Bundle CelcomDigi Prepaid StreamMORE

FAQ: Prime Video Bundle CelcomDigi Prepaid SpeedSTREAM

FAQ: Prime Video Bundle CelcomDigi Postpaid StreamMORE

SafePAY Jr (Powered by Vircle)

FAQ: PayFlex powered by Boost

FAQ: Using Roaming in Russia (Effective 6 Oct 2025)

FAQ: CelcomDigi PhoneFIX

FAQ: Disney Bundle CelcomDigi Prepaid StreamMORE

FAQ: Disney Bundle CelcomDigi Prepaid SpeedSTREAM

FAQ: CelcomDigi WebSHIELD

CelcomDigi WebSHIELD Product Disclosure Sheet

MobileSHIELD Setup Guide (iOS)

MobileSHIELD Setup Guide (Android)

CelcomDigi MobileSHIELD Product Disclosure Sheet

FAQ: Vision+ Bundle CelcomDigi Prepaid 5G - StreamMORE Vision+ (Premium)

FAQ: Vision+ Bundle CelcomDigi Prepaid 5G - SpeedSTREAM Vision+ (Premium)

FAQ: CelcomDigi Postpaid StreamMORE Vision+

FAQ: CelcomDigi MobileSHIELD

FAQ: iQIYI Bundle CelcomDigi Prepaid 5G - SpeedSTREAM iQIYI (Standard VIP)

FAQ: iQIYI Bundle CelcomDigi Prepaid 5G - StreamMORE iQIYI (Standard) 5GB

FAQ: iQIYI Bundle CelcomDigi Postpaid Plan

FAQ: Viu Bundle CelcomDigi Prepaid 5G - SpeedSTREAM Viu (Premium)

FAQ: Viu Bundle CelcomDigi Postpaid Plan

FAQ: Viu Bundle CelcomDigi Prepaid 5G - StreamMORE Viu (Premium) 5GB

FAQ: Disney Bundle CelcomDigi Postpaid Plan

FAQ: International Direct Dialing (IDD)

CelcomDigi Prepaid IDD Rates

CelcomDigi Postpaid IDD Rates

Self-Troubleshoot Roaming Network Issues

Turn On/Off Data Roaming

5G Roaming & VoLTE

Digi Postpaid Roam Like Home (Non-Contractual Offer)

Celcom Free Roaming

Digi Monthly Roaming Freedom Add-Ons

What are the tips and tricks for roaming?

Registration and Activations

Sharing Prepaid credit

How do I borrow credit?

Sharing Prepaid credit

How do I transfer credit?

Reloading Prepaid account

What are my reload options?

Reloading Prepaid account

What is my reload validity?

Reloading Prepaid account

My reload failed, what should I do?

Postpaid Music Walla

FAQ: 5G Power 45 (3 Months) and 5G Power 45 (12 Months)

Product Disclosure Sheet: CelcomDigi Postpaid Freedom Add-Ons & Mega Add-Ons

FAQ: CelcomDigi Postpaid Freedom Add-Ons & Mega Add-Ons

FAQ: RM10 Trade-In Lock-In Fee

HONOR Magic V6 5G Pre-Order

Log in to support portal

CelcomDigi WatchSIM

Call Me Tones Smart Provision

Postpaid Video Walla

Mobile Broadband

Celcom Home Wireless 4G

CelcomDigi Fibre Mesh Add-On

CelcomDigi 5G Home WiFi

Digi Gadget SIM

CelcomDigi Prepaid 5G DataSIM 65

Instagram Walla

Digi Gadget SIM 98

Celcom NUMBERshare

CelcomDigi eSIM

CelcomDigi Home Backup Service

CelcomDigi New WiFi 7 Router

FAQ: CelcomDigi Tourist SIM

FAQ: Mega Add-Ons sooka with CelcomDigi Postpaid 5G

FAQ: Outright Device

Free 24-months Viu Premium with CelcomDigi 5G Home WiFi

FAQ: Mega Add-Ons Prime Video with CelcomDigi Postpaid

FAQ: Mega Add-Ons for Roaming (Effective date 20th August 2026)

FAQ: Freedom Add-Ons - Roaming and IDD (Effective date 20th August 2026)

FAQ: Mega Add-Ons Disney+ with CelcomDigi Postpaid

FAQ: Asus ZenWiFi BT8

eSIM Activation Guide

CelcomDigi eSIM - Compatible Devices

FAQ: Mega Add-Ons Viu Premium with CelcomDigi Postpaid

FAQ: CelcomDigi Fibre Broadband Plans

How to change WiFi name and password & identify router model

My Internet speed is not as per the plan I have subscribed to. Why is this happening?

Device Sign-Up Checklist

Relocating CelcomDigi Fibre

How to get a SIM/eSIM replacement?

I'm unable to connect certain devices to the WiFi (e.g. TV/gaming console/other devices)

I can connect to the Internet via WiFi, but I’m having trouble accessing certain websites. What can I do?

FAQ: CelcomDigi PhoneCARE

CelcomDigi Fibre Add-Ons: Free FTTR(1+1) with CelcomDigi Fibre 1Gbps Plan Offer

What should I do if my device has been stolen or lost?

Why does my WiFi feel so slow, and how can I fix this?

I'm connected to the WiFi but can’t access the Internet. What should I do?

CelcomDigi New WiFi 6 Router

Trade-In of Devices

Digi Postpaid 4G+5G Quota Top Up

FAQ: CelcomDigi Prepaid Raja Kombo 5G Plan

FAQ: CelcomDigi Prepaid Juara Keren 5G Plan

FAQ: CelcomDigi Prepaid 5G Kuning Fair Usage Policy

FAQ: CelcomDigi Prepaid 5G Kuning Auto-Renewal

FAQ: CelcomDigi Prepaid 5G Kuning Reload and Validity

FAQ: CelcomDigi Prepaid 5G Kuning Plan

FAQ: CelcomDigi Prepaid 5G Biru Fair Usage Policy

FAQ: CelcomDigi Prepaid 5G Biru Auto-Renewal

FAQ: CelcomDigi Prepaid 5G Biru Reload and Validity

FAQ: CelcomDigi Prepaid 5G Biru Plan

Raja Kombo 5G Product Disclosure Sheet

Juara Keren 5G Product Disclosure Sheet

CelcomDigi Mesh Node

How to activate my new SIM?

Can I switch to CelcomDigi Fibre from another telco?

FAQ: Pakej MegaJimat

Pakej MegaJimat Product Disclosure Sheet

Easy360 Product Disclosure Sheet

Installation and Activation for CelcomDigi Fibre

CelcomDigi Fibre Add-Ons: Fibre Boosters

CelcomDigi Fibre plans, installation and billing FAQs

Late Night Internet

TikTok Internet Add-On

Video Walla Add-On

Voice Call Add-On

Celcom XPAX Ultra Hour Pass

Celcom XPAX Internet Pass

Celcom Freedom Add-Ons for Postpaid Plans Product Disclosure Sheet

FAQ: Device Bundle MEGA Postpaid

FAQ: Device Bundle XPAX Postpaid

FAQ: Celcom EasyPhone

Digi AirSIM Number Share

Digi Pakej PowerJimat Product Disclosure Sheet

Digi PhoneFreedom 365 Product Disclosure Sheet

Digi Postpaid 38 Product Disclosure Sheet

Digi Postpaid 28 Product Disclosure Sheet

Digi Postpaid Family 30 2021 Product Disclosure Sheet

Digi Postpaid Family 20 2021 Product Disclosure Sheet

Digi Prepaid LiVE Product Disclosure Sheet

Digi Prepaid BEST 2017 Product Disclosure Sheet

Digi Postpaid Family 38 Product Disclosure Sheet

Digi Prepaid Raja Kombo Product Disclosure Sheet

Understanding my bill

How to read my bill?

Why is my line barred?

Understanding my bill

Paper Bills & E-Billing

Understanding my bill

When is my bill due date?

Purchasing apps via CelcomDigi

Purchasing Apps In Huawei AppGallery

Purchasing apps via CelcomDigi

Purchasing Apps In Google Play

Purchasing apps via CelcomDigi

Purchasing Apps In App Store

Why am I being blacklisted despite having paid my outstanding bill?

How to manage my auto-billing?

What are the CelcomDigi bill payment options available?

Understanding my bill

Why is my bill higher than usual?

Understanding my bill

How to download my annual bill statement?

Understanding my bill

How to check my bill?

Why am I unable to receive OTP/TAC after switching (porting in) to CelcomDigi?

What do I do if my switch (port-in) to CelcomDigi failed?

My Port-In Progress

Will there be any disruption to my service during my switch (port-in) to CelcomDigi?

My Port-In Progress

How do I check my switching (port-in) status?

Switching to CelcomDigi

Do I have to terminate my mobile service with my current service provider before switching (porting-in) to CelcomDigi?

Switching to CelcomDigi

Can I switch (port-in) to a CelcomDigi Postpaid plan if I am currently on a prepaid line (or vice versa)?

Switching to CelcomDigi

How to switch (port-in) to CelcomDigi?

CelcomDigi Promotions

FAQ: Oneverse – Tian Long Ba Bu 2 (TLBB 2) & Perfect World W Campaign

CelcomDigi Promotions

FAQ: iPhone 18 Pro Launch Campaign

CelcomDigi Promotions

FAQ: WatchSIM Offer for Apple Watch 2026 Pre-Order

CelcomDigi Promotions

FAQ: iPhone 18 Pick Up, Delivery, Return Policy, DOA Policy

CelcomDigi Promotions

FAQ: iPhone 18 Pre-Order

CelcomDigi Promotions

FAQ: Boost Device Voucher Programme

CelcomDigi Promotions

FAQ: Borneo Rising

CelcomDigi Promotions

FAQ: Insentif Rebat RAHMAH Hari Kebangsaan & Hari Malaysia 2026

CelcomDigi Promotions

FAQ: Samsung Galaxy Z Fold8 Ultra/Fold8/Flip8 5G Launch

CelcomDigi Promotions

FAQ: KL Headline Season 2026 (Live Nation)

CelcomDigi Promotions

FAQ: CelcomDigi iPhone 17 Pro Campaign

CelcomDigi Promotions

FAQ: Samsung Galaxy Z Fold8 Ultra/Fold8/Flip8 5G Pre-Order

CelcomDigi Promotions

FAQ: CelcomDigi Postpaid 5G 2026 & CelcomDigi One 2026 Roaming Offer (Northern States) - Free Roaming in Singapore, Indonesia & Thailand for 12 Months

CelcomDigi Promotions

FAQ: Apple Music Campaign

CelcomDigi Promotions

FAQ: Pakej MegaJimat with SPayLater

CelcomDigi Promotions

FAQ: MLBB Neighbourhood Map Campaign

CelcomDigi Promotions

FAQ: Showtime with CelcomDigi – Disney and Pixar’s Toy Story 5

CelcomDigi Promotions

FAQ: MLBB x Codashop Cashback Campaign

CelcomDigi Promotions

FAQ: Google Bounty Cashback Campaign

CelcomDigi Promotions

FAQ: 50-Day Unlimited Hajj Pass

CelcomDigi Promotions

FAQ: Free Viu Premium with Pakej MegaJimat 12-Month Device Contract

CelcomDigi Promotions

CelcomDigi One 2026 Sabah Offer

CelcomDigi Promotions

FAQ: StreamMORE Viu Free 1 Month

CelcomDigi Promotions

FAQ: CelcomDigi Postpaid 5G 2026 Port-In Offer

CelcomDigi Promotions

Pakej Rahmah Siswa

CelcomDigi Promotions

CelcomDigi Promotions

CelcomDigi Postpaid 5G / CelcomDigi One Roaming Offer (Johor): Free Unlimited Roaming in Singapore for 12 Months

Log in to support portal

Getting started

eSIM Compatible Device List

Billing & usage

Manage Billing and Usage Details

Spark Product Disclosure Sheet

Getting started

I am a Formerly Yoodo Customer, what should I do?

Getting started

Know more about Spark

Plans & services

Spark Plan Refresh & New Plans

Plans & services

How does Spark Voucher Works

Plans & services

Registering an eSIM Line for Another User

Plans & services

Where Your Spark Roam Pass Works

Troubleshooting

Troubleshooting Guide

Plans & services

What are the plans and services for Spark?

MCMC notifications

MCMC - Notice on the General Consumer Code (GCC) Sub-Code on Opt-In Requirements

MCMC notifications

MCMC - Broadband Quality of Experience Survey 2025 (BQoES 2025)

Business Coaching Scam

Fake Product Recall Scam

Do More with CelcomDigi WhatsApp “Quick Assist”

Quishing (QR-Phishing)

Discontinuation of services

Discontinuation of Digi Caller Tune Service

Important announcements

FAQ: CelcomDigi Fibre Billing Changes

Loan Scam Using Stolen Identity

Cloud Storage Scam

Important announcements

Roaming Support in the Middle East (Iran – US Conflict)

Online Shopping Scam

Discontinuation of services

Discontinuation of CelcomDigi Signature Programme

Online Game Scam

Bulk Order Scam

Discontinuation of services

Discontinuation of Digital Service Partner (Effective 30 September 2025)

Important announcements

Notice on Change of Bill Date

Discontinuation of services

Discontinuation of Digi Loyalty Bonus Program

Discontinuation of services

Discontinuation of MyDigi Web

Important announcements

RAHMAH Rebate Incentive Polis Diraja Malaysia (PDRM)

Prize Winning / Lucky Draw Scam

Important announcements

FAQ: CelcomDigi e-Invoice Portal

Discontinuation of services

Discontinuation of Digi Prepaid LiVE Freebies

Discontinuation of services

Discontinuation of Internet Passes and Plans

Wrong Number Text Scam

Discontinuation of services

Discontinuation of CelcomDigi Fibre Add-Ons – PC Game Pass

Social Media Account Cloning

MCMC notifications

MCMC – Prepaid Line Suspended Due to Invalid Customer Data

Protecting Yourself Against Scam Tactics

Discontinuation of services

Discontinuation of CelcomDigi x rydeEV Electric Motorcycle Postpaid Plan

Discontinuation of services

Discontinuation of MultiSIM Service

Discontinuation of services

Discontinuation of Internet and Add-Ons Passes

Important announcements

Garena Shells 2600 Unavailable on Republic GG

Cash on Delivery Scam

Online Task Scam

Family Impostor Scam

Scam Alert on CelcomDigi Account Verification

Unauthorised TikTok Coins Purchases

Digital Arrest Scam

Search Engine Phishing

Important announcements

CelcomDigi Digital Service Partner Information

MCMC notifications

MCMC - Protecting Consumers Against Online Harm

Fake Celebrity Endorsement Scam

Important announcements

General Information on IRBM e-Invoice

Romance-Based Investment Scam

Phony Online Buyer Scam

Used Item Recycling Scam

Important announcements

Updates to Celcom and Digi Privacy Notices

Fake Invitation Scam

Tech Support Scam

Tax Refund/Return Scams

Fake CelcomDigi Offer on Reward Points Expiry & Redemption - MyPoint

Loss Recovery Scams

Important announcements

Revised Service Tax Rate for Digital Services/Content

Important announcements

CelcomDigi Official Sender Codes

Sugar Daddy Scam

Fake CelcomDigi Promotion on Free Bill Waiver

E-Commerce Scam

Donation / Charity Scam

Fake Friend Scam

Cyber Sextortion Scam

Non-Existent Loan Scam

Investment Scam

Messaging App Scams

Scam SMS (Smishing)

CelcomDigi Rewards Scam

Wangiri the "Missed Call" Scam

Fake 6-Digit Verification Codes Scam on WhatsApp

Fake CelcomDigi Sales Representative

Fake SMS From Unknown Senders

Check for Recent Scam Issues

Important announcements

Blocking of SMS containing URL link, personal details, phone numbers and/or others

Discontinuation of services

Discontinuation of Celcom XPAX Mix & Match

Important announcements

Special Rates for Voice Calls made to Selected Numbers

Manage voicemail

Switch to Postpaid

Discover solutions for you

Manage my account

App, quota, subscriptions, rewards, others

Troubleshoot network issues

5G, common issues, others

Postpaid, prepaid, fibre

Explore services

Roaming, IDD, value-added services

Manage Postpaid bills

Payment options, auto-billing

Manage Prepaid reload

Reload options, share credit, validity

Switch to CelcomDigi

Status, progress, issues

Discover promotions

Device deals, gaming offers and more

Check latest notices

Scam alerts, MCMC notifications

Spark by CelcomDigi

Getting started, plans & services

Commonly asked questions

How do I manage my voicemail service?

How to read my bill?

What are the tips and tricks when I travel abroad?

What should I do if I have call or internet issues?

What can I do on the CelcomDigi app?

Get in touch with us

24/7, anytime, anywhere

Talk to us — 8am-8pm daily

24/7 for roaming, technical & fibre support

Flag suspicious activity

Network availability

Nearest outlet locations

Access your e-Invoice details