How do I manage my voicemail service?

Modified on Mon, 18 Nov at 3:00 PM

Subscribe to Voicemail

Starting 13th October 2023 (Celcom) and 22nd February 2024 (Digi), new registrations will no longer have voicemail enabled by default.

To subscribe to voicemail service, you may submit your request via this enquiry form or contact customer service for assistance.

Voicemail Charges

Voicemail charges are outlined below, applicable for all CelcomDigi, Celcom and Digi subscribers.

Voicemail Subscription	FREE
Voicemail Retrieval (Domestic)	RM0.30/min

Note: When you are roaming, checking or leaving voicemail will be considered as received and outbound calls, and you will be charged accordingly. For details on roaming call charges, please visit www.celcomdigi.com/roaming.

How to Retrieve Voicemail Messages

For Celcom and CelcomDigi subscribers who are on Celcom network, dial 1313.
For Digi and CelcomDigi subscribers who are on Digi network, dial 121.

Unsubscribe from Voicemail Service

Postpaid

CelcomDigi Postpaid (on Celcom Network)

& Celcom Postpaid Plans

CelcomDigi Postpaid (on Digi network)

& Digi Postpaid Plans

Step 1: Dial *118#

Step 2: Choose 'Deactivate Voicemail Service'.

Step 1: Dial *118#

Step 2: Choose 'Deactivate Voicemail Service'.

Prepaid

CelcomDigi Prepaid Plans

Celcom Prepaid Plans

Digi Prepaid Plans

Step 1: Dial *118#

Step 2: Choose 'Other Services'

Step 3: Choose 'Deactivate Voicemail'.

Step 1: Dial *118#

Step 2: Choose 'My Account'

Step 3: Choose 'Voicemail'

Step 4: Choose 'Deactivate Voicemail Service'.

XPAX Pantas Plan

Step 1: Dial *118#

Step 2: Choose 'Deactivate Voicemail Service'.

Step 1: Dial *118#

Step 2: Choose 'My Account’ (NEXT): Choose 'Account Info'

Step 3: Choose 'Account Setting'

Step 4: Choose 'Voicemail'

Step 5: Choose 'Deactivate Voicemail & Notify Me'

Step 6: Choose 'Confirm'.

NEXT Plan

Step 1: Dial *118#

Step 2: Choose 'Deactivate Voicemail Service'.

You will receive an SMS confirmation that the voicemail service has been deactivated.

How do I manage my voicemail service?

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