FAQ: Disney+ New App (7 October 2026)

1. Are there changes to the Disney+ services with CelcomDigi?

Yes. Effective 7 October 2026, Disney+ will be launching a new app, and all Disney+ customers will need to download the new app to continue enjoying the service.

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Together with the new app, Disney+ Basic will be renamed to Disney+ Standard, with some updates to the plan features. Disney+ Premium will also receive updates to its plan features.

Please refer to the table below for the updated plan features:

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2. How do I download and watch Disney+?

Effective 7 October 2026, all Disney+ customers will need to download the new Disney+ app to continue enjoying their favourites on Disney+.

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The new Disney+ app will be available for download from the Apple App Store and Google Play Store on 7 October 2026 onwards.

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For existing Disney+ customers who have already activated their subscription, there is no need to activate the subscription again. Simply download the new Disney+ app and log in using your existing mobile number.

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3. I’m currently on CelcomDigi Postpaid ONE Pro, which comes with Disney+ Basic. How will I be affected?

Starting 7 October 2026, your Disney+ Basic subscription will be automatically replaced with Disney+ Standard. To continue your streaming, just download the new Disney+ app and simply log in to the new Disney+ app using your existing mobile number.

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Note: There is no need to reactivate your Disney+ subscription if you have already activated it before 7 October 2026.

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4. How do I activate my Disney+ subscription?

Effective 7 October 2026, customers who have not activated their Disney+ subscription can activate it via the CelcomDigi app.

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To activate your Disney+ subscription:

• Step 1: Open the CelcomDigi app
• Step 2: Go to Shop > Lifestyle > Entertainment > My Subscription
• Step 3: Select your active Disney+ subscription
• Step 4: Under Access via, select the link provided
• Step 5: Follow the on-screen instructions to complete the activation.

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If you have already activated your Disney+ subscription before 7 October 2026, you do not need to activate it again. Simply download the new Disney+ app and log in using your existing mobile number.

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5. Will my existing Disney+ profiles be transferred to the new Disney+ app?

No. Your existing Disney+ profiles will not be transferred to the new Disney+ app. You will need to create your profiles again after logging in to the new Disney+ app.

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6. When will the old Disney+ app be discontinued?

The existing Disney+ app will be discontinued on 5 November 2026. Please download and use the new Disney+ app to continue streaming your favorite content.