How to manage my auto-billing?

Signing Up

You can register for auto billing via CelcomDigi app or walk-in to any CelcomDigi Store nationwide with your NRIC/passport and your credit/debit card. Please ensure the card is issued by a bank in Malaysia, as only Malaysia-issued cards are eligible for auto billing registration.

By registering, you authorise CelcomDigi to automatically debit the bill amount from your credit/debit card account. Your credit/ debit card will be charged only on the 5th day after your monthly bill is generated so that customers can clarify any charges imposed prior to being auto billed.

To sign-up via app, follow the steps below.

Step 1: Add a credit/ debit card to your account. Read here on how to add a bank card to CelcomDigi app account.

Step 2: Enable auto billing. Below is the steps to activate auto-billing via the CelcomDigi app.

Disable Auto-Billing

• Digi account system: Disable auto-billing via the CelcomDigi app by toggling the button to the left.
• Celcom account system: Auto-billing cannot be disabled via the CelcomDigi app. Please contact us via WhatsApp for assistance.

To check your account system, tap 'My Numbers' on the app homepage. A coloured dot next to your number will indicate your account system: blue for Celcom and yellow for Digi.

Note: If you are an auto billing subscriber with any device contract, you are not allowed to disable auto billing. Once the contract period has ended, you may proceed to disable auto billing option.