Why was my port-out request rejected?

Your port-out request might not be successful due to one or more of these reasons:

• You still have outstanding overdue bills
• You are still on contract with CelcomDigi
• You have supplementary lines, and you did not port-out all of them
• Your current line is not the principal line
• Your identification details are incorrect/ incomplete (Name, NRIC/ Passport Number, Mobile Number, Police/ Army ID, etc.)

For a smooth port-out process, we advise you to ensure all the above are in order before reattempting.