CelcomDigi Home Backup Service

1. What is CelcomDigi Home Backup Service? 

Home Backup Service ensures you stay connected by automatically switching to the mobile network whenever your fibre connection is down. The service includes Backup SIM and dongle.  

2. How does the CelcomDigi Home Backup work? 

A dongle is plugged into your fibre router’s USB port and stays on standby. The moment a fibre outage is detected, it automatically activates and switches your home connectivity to the mobile network, seamlessly and with no action required from you.

3. Do I need to install anything? 

No complicated setup is required. Just follow these simple steps: 

1. Insert SIM into the dongle
2. Plug the dongle into your fibre router’s USB port

It works automatically from there; no apps, no configuration and no technician required. 

4. How do I know if it is working after I plug in the dongle?

Here is a quick way to test it: 

1. Unplug the fibre cable from your router’s WAN port
2. Then connect to your home WiFi as usual. If you can browse or stream without any issues, it works! Your Home Backup is working perfectly. 

5. How much does the service cost?

The service is charged at RM9 per month. 

6. Is there a contract for this service? 

Yes, the service comes with a 12-month contract.

7. Why must the dongle stay plugged into the router at all times? 

The dongle and SIM must remain connected to ensure your “Home Backup Service” is always ready to activate during a Fibre outage. Please note that the SIM is dedicated exclusively to this backup service and cannot be used in other devices in accordance with the service terms. 

8. Can I use the SIM or dongle on other devices? 

No. The SIM and dongle are meant to be used only witha CelcomDigi provided router. You are not allowed to plug the dongle into any router or device not provided by CelcomDigi. Your service may be terminated if it is detected that the dongle is being used with a non-CelcomDigi router, and penalty charges will apply (RM9 x remaining months of the contract) 

9. Do I need to pay a deposit or advance payment? 

No, you do not need to pay any deposit or any upfront payment for the device. 

10. What if I want to cancel early? 

If you cancel before your 12-month contract ends, an early termination fee will apply. This is calculated at RM9 x remaining months of the contract. 

11. Is the dongle under warranty? 

Yes. It includes a 12-month warranty with a hassle free 1-to-1 replacement if it becomes fault, subject to the usage terms and exclusions outlined in the Terms and Conditions.

12. What happens to my Home Backup Service if I terminate my Fibre plan?  

The CelcomDigi Home Backup Service is designed as a backup service for your Fibre plan and is dependent on an active Fibre service. If you terminate your Fibre plan, your CelcomDigi Home Backup Service will also be terminated. If your CelcomDigi Home Backup Service is still within its contract period, early termination charges/penalties will apply upon termination.