Can I switch (port-in) to a CelcomDigi Postpaid plan if I am currently on a prepaid line (or vice versa)?

Yes, you can switch to any plan. Simply select your desired plan during sign-up at either CelcomDigi website or visit the CelcomDigi Store.

Payment Required to Switch to CelcomDigi

Celcom / Digi Postpaid‍

For Celcom Postpaid
	Plan Advance Payment	Device Advance Payment (With Device Bundle)	RM5 SIM Fee	RM10 Processing Fee
Online	✘	✔Upon checkout	✘	✔In 1st bill
Retail	✘	✔Paid upon second store visit after successful port-in	✔In 1st bill	✔In 1st bill
For Digi Postpaid
Online	✔Upon checkout	✔Upon checkout	✘	✔In 1st bill
Retail	✘	✔Paid upon device collection after successful port-in	✔In 1st bill	✔In 1st bill

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‍Celcom / Digi Prepaid

For Celcom Prepaid
	Plan Advance Payment	RM5 SIM Fee	RM10 Processing Fee
Online	Switching to Celcom Prepaid is free of charge.
Retail	Switching to Celcom Prepaid is free of charge.
For Digi Prepaid
Online	✔Upon checkout	✘	✘
Retail	✘	✘	✘

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Credit Balance Refund

For postpaid users, you may refer to your previous network provider for any refund of credit balance.
For prepaid users, credit balance will be forfeited once the port-in is successful.

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