eSIM Activation Guide

iPhone eSIM Activation Guide

a. Transfer from a nearby iPhone

During brand new iPhone set upAfter new iPhone setup

During brand new iPhone setup	After new iPhone setup
Power on your iPhone Connect to Wi-Fi and log in with your Apple ID Complete initial setup Select the mobile number to transfer Enter the OTP received on your old iPhone into the new iPhone Cellular service will be configured automatically Tap Continue to finish the remaining setup eSIM activation is complete	On the new iPhone, go to Settings > Mobile Service > Set up Mobile Service Choose the mobile number you want to transfer, then tap Transfer on your new iPhone to confirm On your old iPhone tap Transfer when prompted eSIM activation is complete

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b. Scan a QR code or enter an activation code manually

Scan QR code	Enter activation code manually
Go to Settings > Mobile Service Tap Add eSIM Select Use QR code Scan the QR code provided Tap Continue on the Active eSIM page Wait while it displays "Activating" Once done, tap Done	Go to Settings > Mobile Service Tap Add eSIM Select Use QR code Scan the QR code provided Tap Continue on the Active eSIM page Wait while it displays "Activating" Once done, tap Done

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c. Convert eSIM on iPhone

iPhone (Supported Devices only)	Android & other iPhone
Go to Settings > Mobile Service Tap Convert to eSIM Confirm conversion by double-clicking the side button Enter the single-use password when prompted SIM is converted Process complete	Convert via Online Store and follow the instructions above to scan QR or enter an activation code manually

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Ensure both your old and new iPhones meet the supported device list, iOS version, and network provider requirements. For more details, please refer to the FAQ here.

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Android eSIM Activation Guide

a. Scan a QR code or enter an activation code manually

Scan QR code	Enter Activation code manually
Go to Settings > Mobile Service Tap Convert to eSIM Tap Add eSIM Choose Scan QR from service provide Scan QR provided to you Wait for verification and tap Add Your eSIM is now activated	Go to Settings > Connections Tap eSIM Manager Tap Add eSIM Select Scan QR from service provide, then choose the manual entry option Paste the activation code sent to your email Tap Connect and tap Add Your eSIM will be activated

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b. Convert to eSIM on Android

Convert via Online Store and follow the instructions above to scan QR or enter an activation code manually.

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1. Where can I find the activation code?

The activation code will be sent to your registered email after your request for eSIM activation is approved.

2. What should I do if the eSIM doesn’t activate immediately?

Make sure you are connected to Wi-Fi or mobile data
Restart your phone
Try scanning the QR or entering the code again

If the issue persists, please contact our Customer Service via WhatsApp or at +6016-333 1111.

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3. Can I use the same QR code more than once?

No, each QR code or activation code is typically valid for one-time use only. If you need to re-activate your eSIM on a new device, you may need a new code.

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eSIM Activation Guide

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