CelcomDigi eSIM

1. Who can sign up for eSIM on the CelcomDigi Online Store? 

You’re eligible if you are:

• A new Postpaid customer (principal or supplementary line)
• Switching to CelcomDigi Postpaid from another telco (port-in)
• An existing CelcomDigi customer converting from a physical SIM to eSIM, replacing a lost eSIM, or accidentally deleting your eSIM profile

Note: We currently support Malaysian citizens (with a valid MyDigital ID) only for eSIM sign-ups via the online store.

‍

2. What is an eSIM?

An eSIM is a built-in digital SIM that lets you activate a mobile line without a physical SIM card. It's secure, convenient, and ideal for modern devices.

‍

3. Which plans are eligible for eSIM?

Eligible Plans & Request Types are the following:

‍

4. How do I know if my device supports eSIM?

Please click here to see the full list of compatible eSIM devices.

‍

5. What does "convert to eSIM" mean?

It means converting your current SIM (physical or eSIM) to a new eSIM profile—often needed when changing devices, replacing a lost SIM, or if you've accidentally deleted your eSIM profile.

‍

6. How much does it cost to switch to eSIM?

Currently, there is a waiver in place and the switch to eSIM is free of charge (RM0). However, if you switch back to a physical SIM later, a RM10 fee will apply.  

‍

7. My eSIM is installed but I can’t make calls or use data?

Please ensure:

• Your eSIM is successfully activated
• The eSIM profile is set as your Primary line for data and calls
• VoLTE is enabled on your device

If the issue persists, try restarting your phone or contact Customer Support. 

‍

8. I lost my phone with the eSIM or accidentally deleted it.

Contact us immediately so we can block your line. When you’re ready, we’ll help you set up a new eSIM on your replacement device.

‍

9. What happens after I complete my eSIM switch purchase?

Once your purchase is successful, your existing SIM will be deactivated. Look out for an email from us with the subject: "Your CelcomDigi eSIM activation info is ready." Check your junk/spam folder if you don’t see it.

10. What if I find out my phone doesn’t support eSIM after purchase?

You’ll need to visit any CelcomDigi Store to request a SIM replacement.

11. Can customers aged 17 and below register for an eSIM?

No. eSIM registration is only available to customers aged 18 and above.