CelcomDigi Fibre Add-Ons: Fibre Boosters

1. What is CelcomDigi’s Fibre-To-The-Room (CelcomDigi FTTR)?
CelcomDigi FTTR offers high-speed internet directly to rooms within a building using fibre optic cables designed to:

Provide fibre connectivity to the entire home with minimal signal loss and zero blind spots for ultra-stable and consistent internet.
Avoid the inconvenience of having to hack walls and drill holes to conceal wiring to fibre-up another room.

2. Is CelcomDigi FTTR plan exclusive for current fibre customers?
Yes, it's available only to existing CelcomDigi Fibre subscribers who have active subscriptions of 300Mbps plans and above.

3. What internet speeds can I expect with CelcomDigi FTTR?
You can expect to get the same speed on FTTR as your current fibre plan.

4. How does CelcomDigi FTTR differ from Mesh WiFi?

Service	Mesh WiFi	CelcomDigi FTTR
Network Stability	Mesh WiFi relies on radio waves that are affected by various factors like walls. Thus, it can be subject to interference & affected by the layout of your home.	FTTR transmits data using optical fibres that are immune to electromagnetic interference thus FTTR offers more consistent and reliable connectivity.
Coverage/ Signal Strength	Mesh WiFi allows you to stay connected as you move indoors, however signal strength might vary.	FTTR provides low latency, which means minimal delay when you send a command and get a response. This is vital for activities like gaming, video calls, and streaming, ensuring smooth interactions without noticeable delays.
Indoor Roaming	When you move around indoors with Mesh WiFi, you might experience drops or delays when switching between different connection points.	Experience smooth indoor roaming with FTTR, ensuring a seamless connection unlike Mesh WiFi.

5. Is CelcomDigi FTTR available in my area?
Yes, FTTR is available to customers nationwide.

6. What is the price that I need to pay for CelcomDigi FTTR?
The price for CelcomDigi FTTR depends on your required setup. The price is listed below. Total payable amount can be paid using 24-month Easy Payment Plan (EPP) when you pay using Maybank or CIMB credit cards.

CelcomDigi Fibre-To-The-Room (FTTR)
Plan	1 + 1 Suitable up to 2 rooms	1 + 2 Suitable up to 3 rooms	1 + 3 Suitable up to 4 rooms
Price	RM1,176 (RRP: RM1,440)	RM1,800	RM2,280
Installation Fee	Free (Normal fees: RM480)	RM648	RM864
Total Payable	RM1,176 (RRP: RM1,920)	RM2,448	RM3,144
24-month Easy Payment Plan (EPP) Maybank or CIMB credit cards	RM49/month	RM75/month	RM95/month

7. What methods of payment are available for this?
Customers may purchase FTTR with the following payment options:

Outright purchase with any debit/credit card, online payment and Boost/GrabPay
e-wallets; or
Easy Payment Plan (EPP) for up to 24 months with Maybank and CIMB credit cards.

8. What is included in the price charged for CelcomDigi FTTR?
The following is included in the standard installation for FTTR:

CelcomDigi FTTR Layout Items Included	1+1	1+2	1+3
Parent unit	1 unit
Child unit	1 unit	2 units	3 units
ATB 4 Port / Splitter	1 unit
ATB 2 Port	1 unit	2 units	3 units
Transparent Optical Cable	Up to 50.5m	Up to 80.5m	Up to 110.5m

9. Is there a contract tied to my CelcomDigi FTTR subscription and warranty on the devices and fibre optic wiring used for CelcomDigi FTTR?

No contract on CelcomDigi FTTR, however your CelcomDigi Fibre contract remains. There is a 24-month warranty, but please note that it does not cover customer negligence

10. What is the process for signing up for CelcomDigi FTTR?

Step 1: You must be subscribed to CelcomDigi Fibre 300Mbps plan or higher. To request for CelcomDigi FTTR, kindly provide your details here: https://www.celcomdigi.com/fibre/campaign-fttr

Step 2: Our CelcomDigi Fibre team will reach out to you to better understand your requirements.

Step 3: You'll soon receive a payment link for CelcomDigi FTTR and the scheduled installation date. Keep in mind that any cancellation will be subject to a penalty fee.

Step 4: Our expert installers will be in touch to set up your installation. Get ready for an amazing CelcomDigi FTTR experience!

11. How long is the installation time for CelcomDigi FTTR?
Installation time for 1+1 package ranges between 2 to 3 hours, factoring in setup complexity, connection optimization, and WiFi device reconfiguration at your location. Please expect longer installation time for FTTR 1+2 and FTTR 1+3.

12. What happens if I move or relocate CelcomDigi FTTR?

Relocation within the same premise: You can contact our customer service to schedule installation at the new location. We will be using the existing Parent FTTR, Child FTTR, Splitter and Access Terminal Box (ATB). There will be charges for the new fibre optic cable and new installation charges also apply.
Relocation to another premise: If you need to relocate your FTTR to a different address, you will need to bring along Parent FTTR, Child FTTR, Splitter and Access Terminal Box (ATB). You can contact our customer service to schedule installation at your new premises. There will be charges for the new fibre optic cable and new installation charges also apply.

13. What happens if I want to cancel CelcomDigi FTTR. Will there be any penalties imposed?

If you wish to cancel your CelcomDigi FTTR, please liaise with our fibre experts through the WhatsApp number that you have been corresponding with. There is a cancellation fee of RM85.

14. I am having connectivity problems or have a query on warranty claims for CelcomDigi FTTR. What I need to do?

For further assistance, please contact our Customer Support via WhatsApp.

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CelcomDigi Fibre Add-Ons: Fibre Boosters

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