FAQ: Super Savings

General

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1. What is the Super Savings?

For a limited time, all prepaid customers can enjoy selected StreamMORE passes at special promo prices:

• RM1: Sooka Daily +500MB (RRP: RM11.90)
• RM3: Asian Weekly Bundle +1GB (RRP: 5.90)
• RM5: Vision+ Monthly + 5GB (RRP: RM14.90)

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2. How long is the campaign?

All eligible customers can enjoy the promotional prices from 30th Oct 2026 till 12th January 2027.

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3. Who is eligible for this promotion?

The promotion is available to all CelcomDigi prepaid users.

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4. How do I purchase the StreamMORE passes?

You can purchase by following the steps below:

Step 1: Click on the Lifestyle button within the CelcomDigi app

Step 2: Tap “Sports” or “Entertainment”

Step 3: Click on your desired pass and service

Step 4: Complete your transaction.

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You will receive an SMS notification to confirm your purchase at discounted price.

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Pricing

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5. What are the StreamMORE passes available under this promotion?

StreamMORE Sooka Daily

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StreamMORE Asian Weekly Bundle

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StreamMORE Vision+

6. Is there any hidden charge?

No. You will only be charged the advertised promotional price for the selected pass.

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7. Does the pass include mobile data?

Yes, the promo includes the amount of data stated under the product description.

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Campaign Terms and Purchase Limits

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8. Is there a limit on the number promo subscriptions available?

Yes. There are 2 different limits; transactions limit per customer and campaign transaction limit.  

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Transaction Limit Per Customer

a) Sooka Daily Pass (RM1)

• No purchase limit per subscriber.
• Customers may continue purchasing the pass throughout the campaign period, subject to available campaign quota.

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b) Asian Bundle Weekly Pass (RM3)

• Limited to 4 purchases and/or auto-renewals per subscriber during the campaign.

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c) Vision+ Monthly Pass (RM5)

• Limited to 4 purchases and/or auto-renewals per subscriber during the campaign.

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Each promotional pass has a campaign quota of 100,000 transactions:

• RM1 Sooka Daily Pass: 100,000 transactions
• RM3 Asian Bundle Weekly Pass: 100,000 transactions
• RM5 Vision+ Monthly Pass: 100,000 transactions

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The promotion for a pass may end once the allocated quota has been fully utilized, whichever comes first, after which, customer will be renewed or purchase at normal price.

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9. What happens when the 100,000 transaction quota is fully consumed?

Once the quota for a specific pass has been exhausted, customers will no longer be able to purchase at promotional price even if the campaign period has not ended.

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Sooka Daily Pass (RM1)

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10. What do I get with the RM1 Sooka pass?

You will receive access to the Sooka Daily Pass for 24 hours from successful activation along with 500MB worth of data.

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11. How long is the Sooka Daily Pass valid?

The pass is valid for 1 day (24 hours) from activation.

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12. Can I subscribe to the RM1 Sooka pass multiple times?

Yes, you may purchase again after the current pass expires, subject to campaign terms.

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13. What content can I watch with Sooka Daily Pass?

Content availability is determined by Sooka and may include selected live sports, entertainment, and other available content under the Sooka daily pass entitlement.

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Asian Bundle Weekly (RM3)

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14. What is included in the RM3 Asian Bundle?

The RM3 Asian Weekly Bundle includes:

• Viu Premium
• iQIYI Standard VIP
• 1GB data

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15. How long is the Asian Bundle valid for?

The bundle is valid for 7 days from successful activation.

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16. Can I use both Viu Premium and iQIYI Standard VIP at the same time?

Yes. Both subscriptions are included within the bundle validity period.

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17. What happens after 7 days?

Your access and subscription will auto-renew at the discounted price of RM3 up to 3 renewals (4 weeks total), subject to availability.

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18. Can I enjoy the promotional price if I already have an existing Asian Weekly bundle subscription?

Yes, existing customers will be able to renew at promo price up to 3 renewals.

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Vision+ Monthly Pass (RM5)

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19. What do I get with the RM5 Vision+ pass?

You will receive a Vision+ Monthly subscription for 30 days and 5GB worth of data  

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20. How long is the Vision+ pass valid?

The pass is valid for 30 days from activation.

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21. Can I renew the Vision+ pass after it expires?

Yes, you may purchase another pass during the campaign period, subject to availability.

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22. Can I enjoy the promotional price if I already have Vision+ monthly subscription?

Users who have not subscribed to Vision+ monthly for more than 30 days before campaign start date (30 Oct) are eligible for this campaign

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23. What happens after 30 days?

Your access and subscription will auto-renew at the discounted price of RM5 up to 3 renewals (4 months total), subject to availability.

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Activation and Usage

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24. How will I know if my purchase is successful?

You will receive a confirmation SMS notification once the purchase is completed.

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25. I purchased the pass but cannot access the content. What should I do?

• Ensure your subscription has been activated successfully.
• Log out and log back into the OTT app.
• Check that you are using the correct registered account.
• Contact customer support if the issue persists.
• Streaming limits are governed by the respective service provider.

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Charges and Refunds

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26. Will I be automatically renewed?

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27. Can I get a refund if I do not use the pass?

Purchased passes are non-refundable once successfully activated.

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28. What happens if I do not have sufficient credit?

The transaction will fail and no pass will be activated. Please reload or ensure your account is active and try again.

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29. Will the promo affect my existing prepaid plan?

No. The campaign is a separate subscription and does not affect your existing prepaid plan.

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Campaign Terms

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30. Can the campaign end early?

The operator reserves the right to modify, suspend, or end the campaign in accordance with the campaign terms and conditions.

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31. Can I purchase all three promo passes?

Yes, provided you maintain sufficient credit balance and subject to availability.

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32. Where can I find the full campaign terms and conditions?

The full terms and conditions will be available on the campaign landing page and official customer channels.