Juara Keren 5G Product Disclosure Sheet

Product Overview:

Juara Keren 5G Pass is a new 5G Plan that offers lightning fast 5G experience and a worry-free video browsing experience with unlimited Internet at an affordable 5G entry Plan from RM30/month.   

Juara Keren 5G is enhanced to provide more value and flexibility to subscribers with options for monthly auto-renewal pass offers. In addition, customers are providing new options with more quota top-ups and one-time pass as low as RM1.50. 

Effective Date: 1 March 2024 - current

Product Details

Monthly Auto-Renewal

Subscribers who opt for a monthly auto-renewal will enjoy 5G Internet and unlimited calls to all net. The prepaid pass will be auto-renewed every 30 days.

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Quota Top Up, One-Time Passes 

Subscribers can opt for Monthly Pass Quota Top Up if their Internet quota finishes before the end of their 30 days subscription. Subscribers can also opt for One-Time passes with shorter validity.  

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1. Quota Top Up 

2. One-Time Passes

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Base Rates – Voice Calls, SMS and MMS

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Fees & Payment

1. How does the payment for monthly auto-renewal Internet Pass work?   

Monthly auto-renewal Internet Pass are designed to simplify Internet Pass renewal journey for customers. Once the intended Internet validity has lapsed, monthly auto-renewal Internet Pass will renew automatically and Internet Pass fees respective to the Internet Pass of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. To ensure uninterrupted auto-renewal process, it is necessary for subscribers to ensure sufficient credit balance is available in main account balance. 

2. What happens if I do not have sufficient credits for the monthly auto-renewal?

In the event that subscriber’s prepaid main account balance falls short of the amount required for Internet Pass renewal fees, the monthly auto-renewal Internet Pass will be suspended upon expiry. Only when subscribers reload the prepaid with sufficient main credit balance, the monthly auto-renewal Internet Pass subscription will renew automatically and Internet Pass fees respective to the Internet Pass of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal.

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Signing up for Juara Keren 5G

1. New Number Activation: Activate a new Juara Keren 5G number. 
2. Rate Plan Change: Switch your existing prepaid plan to Juara Keren 5G. 
3. Port-In: Retain your current mobile number when switching from another service provider to Juara Keren 5G.
4. Switch from postpaid to prepaid.

Note:

• For customers performing a new SIM registration at an authorized dealer outlet, the registration process will be assisted and completed by the dealer.
• Non-MyKad customers are required to present their original identification document. Foreign citizens must also provide additional valid student visa or a working permit during the registration process.
• MyKad holders who activate a SIM via self-service channels are required to have a valid MyDigital ID.
• Customers aged twelve (12) to seventeen (17) years (inclusive) (“Minor”) require consent from their parent(s) or guardian for registration. Both the parent(s) or guardian and the Minor applicant must be present for verification.
• The maximum SIM registration limit is five (5) SIMs for MyKad holders and two (2) SIMs for Non-MyKad holders.

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Purchase of Internet Pass

Juara Keren 5G subscribers can subscribe to monthly auto-renewal Internet pass, Internet add-ons, and on-demand one time pass Internet Pass via following channels: 

1. CelcomDigi app
2. Dial USSD shortcode *118# 
3. CelcomDigi Stores
4. CelcomDigi Kiosks 

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Prepaid Juara Keren 5G Lifecycle

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Data Utilisation Precedence

Your Internet will be utilized based on the following precedence depending on the available Internet buckets that you have at any point in time: 

1. Internet Freebie  
2. One-Time Passes  
3. Quota Top Up
4. Monthly Internet Pass 
5. Free Basic Internet