FAQ: 15-Day Unlimited Umrah Pass

1. What is the 15-Day Unlimited Umrah Pass?

This is a CelcomDigi roaming pass allowing you to stay connected throughout your Umrah journey with unlimited internet and voice call benefits for 15 days at RM100.

Preferred networks in Saudi Arabia: STC, Mobily and Zain.

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2. Who can subscribe to this pass and how to subscribe?

All new and existing CelcomDigi prepaid and postpaid customers.  

For existing CelcomDigi customers:

a) via CelcomDigi Apps

Step 1: Open the CelcomDigi app and select “Roaming”.

Step 2: Search for “Saudi Arabia”

Step 3: Choose “15-Day Unlimited Umrah Pass”

Step 4: Choose “Activate now” or prebook your pass up to 14 days

Step 5: Confirm your purchase and wait for the confirmation SMS

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b) via USSD

Dial *800# upon arrival in Saudi Arabia.  

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‍3. How do I know if my pass is activated?

You'll receive a confirmation SMS once your pass is activated.

You can also check your pass status in the CelcomDigi app. ‍

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4. Where can I check if I have successfully pre-book the roaming passes? Can I cancel my pre-booked pass?

You can check your pre-booked pass on the CelcomDigi app homepage under the “Reminder” section.

Yes, you cancel the pre-booked pass before they are activated.  
To cancel, select the pre-booked pass details on the same homepage and tap “Cancel Pass”. You’ll receive an SMS confirmation once the cancellation is successful.

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5. I am Non-Celcomdigi Customer, how to buy the Umrah pass?

For non-CelcomDigi customers, get the CelcomDigi Prepaid Umrah Pack at any CelcomDigi Store, authorized dealers nationwide or via the CelcomDigi Online Store (eSIM) here up to 100 days in advance.

The pass will be activated upon first usage in an eligible destination. A one-time RM5 SIM activation fee applies.

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6. Can I use my pass while transiting in another country?

Your pass is valid in six countries: Saudi Arabia, UAE, Qatar, Turkey, Oman and Kuwait.

Outside these countries, Postpaid customers will be charged RM39/day for 1GB if internet usage is detected. Prepaid customers will have data roaming blocked. To continue browsing, purchase a valid roaming pass for that destination.

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7. What happens when I use up my high-speed internet quota?

You can continue browsing at a reduced speed of 1Mbps for the remaining validity period. Need more high-speed data? Purchase an additional 5GB for RM10, valid for 24 hours.

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8. What happens when I use up my 30-mins call allocation?

Additional calls will be charged at the applicable pay-per-use roaming rates. Refer here for the pay-per-use rates. Your 30-minute allocation covers calls to Malaysia and within the country you're roaming in. if you need more minutes, Purchase an additional 15 mins for RM20, valid for 24 hours.

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9. How do I check my data usage and pass expiry?

Check your usage and pass expiry in the Usage section of the CelcomDigi app. You'll receive reminders 3 hours before and when your pass expires.

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10. What should I do if I encounter issues while roaming?

If you face any issues while roaming, you can reach out to our 24-hour customer support (FOC) through the following channels:

• Chat with us via WhatsApp for quick support.
• Dial *125# for assistance.