Raja Kombo 5G Product Disclosure Sheet

Product Overview:

Raja Kombo 5G Plan is a new 5G Plan that offers lightning fast 5G experience, worry-free connectivity and video browsing experience with unlimited social and unlimited YouTube at affordable 5G entry plan from RM30/ month.

Raja Kombo 5G Plan is enhanced to provide more value and flexibility to subscribers with options of monthly auto-renewal plan offers. In addition, customers are provided with new options with more quota top-ups and one-time pass as low as RM1. 

Effective Date: 1 March 2024 - current

Product Details

Monthly Auto-Renewal

Subscribers who opt for a monthly auto-renewal will enjoy 5G Internet and unlimited calls to all net. The prepaid plan will be auto-renewed every 30 days.

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Quota Top Up & One-Time Passes 

Subscribers can opt for Monthly Plan Quota Top Up if their Internet quota finishes before the end of their 30 days subscription. Subscribers can also opt for One-Time passes with shorter validity.   

1. Quota Top Up 

2. One-Time Passes

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Base Rates – Voice Calls, SMS and MMS

Fees & Payment

1. How does the payment for monthly auto-renewal Internet plans work?  

Monthly auto-renewal Internet plans are designed to simplify Internet plan renewal journey for customers. Once the intended Internet validity has lapsed, monthly auto-renewal Internet plans will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. To ensure uninterrupted auto-renewal process, it is necessary for subscribers to ensure sufficient credit balance is available in main account balance. 

2. What happens if I do not have sufficient credits for the monthly auto-renewal?  

In the event that subscriber’s prepaid main account balance falls short of the amount required for Internet plan renewal fees, the monthly auto-renewal Internet plans will be suspended upon expiry. Only when subscribers reload the prepaid with sufficient main credit balance, the monthly auto-renewal Internet plan subscription will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal.

Signing up for Raja Kombo 5G Plan

1. New Number Activation: Activate a new Raja Kombo 5G number.  
2. Rate Plan Change: Switch your existing prepaid plan to Raja Kombo 5G.  
3. Port-In: Retain your current mobile number when switching from another service provider to Raja Kombo 5G. 
4. Switch from postpaid to prepaid

Note:

• For customers performing a new SIM registration at an authorized dealer outlet, the registration process will be assisted and completed by the dealer.
• Non-MyKad customers are required to present their original identification document. Foreign citizens must also provide additional valid student visa or a working permit during the registration process.  
• MyKad holders who activate a SIM via self-service channels are required to have a valid MyDigital ID.
• Customers aged twelve (12) to seventeen (17) years (inclusive) (“Minor”) require consent from their parent(s) or guardian for registration. Both the parent(s) or guardian and the Minor applicant must be present for verification.
• The maximum SIM registration limit is five (5) SIMs for MyKad holders and two (2) SIMs for Non-MyKad holders.

Purchase of Internet Plan

Raja Kombo 5G Plan subscribers can subscribe to monthly auto-renewal Internet plans, Internet add-ons, and on-demand one time pass Internet plans via following channels: 

1. CelcomDigi app
2. Dial UMB shortcode *118# 
3. CelcomDigi Stores
4. CelcomDigi Kiosks 

Prepaid Raja Kombo 5G Plan Lifecycle

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Data Utilisation Precedence

Your Internet will be utilized based on the following precedence depending on the available Internet buckets that you have at any point in time:

1. Internet Freebie  
2. On-demand Passes  
3. Internet Add-ons
4. Monthly Internet Pass Auto-renew
5. Free Basic Internet