What are the plans and services for Spark?

1. What are the Mobile plans available with Spark?   

Spark offers three mobile plans designed to match different usage needs:

Note: 
- To experience 5G, use a 5G-compatible device and use your device within 5G coverage areas
- All data is high-speed and can be used for tethering.

2. Do Spark plans come with automatic renewal?

Yes, plans auto-renew every 30 days. You also have the option to disable the auto-renew anytime in the app.

3. If I have used up my plan’s internet, can I purchase a Booster add-on? 

Yes, you can. As long as you have an active mobile plan, you can purchase a Booster through the app. 

Below are the Boosters available with Spark plans: 

Note: 
- You can buy multiple Boosters, and they will stack.
- Booster validity follows your mobile Plan’s validity period.

4. How do I activate international roaming and what plans are available

International roaming is available and can be activated through the app. Please note that roaming is for internet use only — incoming and outgoing calls or SMS are not supported. To use roaming:

To use roaming:

• Ensure you have an active mobile plan.
• You can pre-purchase a Roaming Pass up to 60 days in advance.
• The pass will activate automatically on your first internet usage overseas.

*Narathiwat, Yala, and Pattani provinces are not covered at the moment.

Stay tune. More Roaming Passes and additional countries will be introduced soon.

5. Can I pre-purchase a Roaming pass and is there a limit?

Yes. You can pre-purchase a Roaming Pass up to 60 days in advance. The pass will remain valid for 60 days and will automatically activate when you start using data roaming abroad. on your first data usage overseas.

Please note that you may only hold one active and one inactive pass at a time per Zone.

6. Does Spark support Voice over LTE (VoLTE)?

Yes. Voice over LTE (VoLTE) allows you to make and receive calls over the 4G network instead of older 2G/3G networks.

With VoLTE, you can enjoy:

• High Definition (HD) call quality
• Faster call setup and connectivity
• Seamless switching between voice and video calls
• Simultaneous voice and data usage without interruptions

Things to note:

• Supported on latest devices (check with your phone manufacturer).
• Requires 4G coverage and the latest software update.
• Does not consume your mobile data.
• Usually activated automatically, but you can enable it in Settings > Mobile Network > VoLTE (steps may vary by device).
• Availability while roaming depends on the partner network.

7. Does Spark support Voice over Wi-Fi (VoWiFi)?

Yes. Voice over Wi-Fi (VoWiFi) allows you to make and receive calls or SMS over a Wi-Fi connection when mobile signal is limited or unavailable.

Here’s what you need to know:

• Works on compatible devices with Wi-Fi Calling enabled.
• Seamless call continuity when moving from weak 4G coverage to a stronger Wi-Fi signal.
• Only available for customers with VoLTE active lines and supported devices.
• You can disable VoWiFi anytime in your device settings if not required.
• Usable on any Wi-Fi connection (subject to Wi-Fi provider’s router settings).
• Not available while roaming.
• If your line is barred, suspended, or terminated, VoWiFi services will not be accessible.
• If you change devices, VoWiFi remains provisioned on your line, but functionality depends on device compatibility.