Spark Registration & MyDigital ID Verification

A. Before You Register 

1. Who can register for a new Spark mobile line? 

You must be 18 years old or above to register for a new Spark mobile line through the Spark digital registration journey, subject to Spark's eligibility and identity verification requirements. 

2. Can someone below 18 registers for Spark? 

Not currently. Spark's digital registration journey is currently available to customers aged 18 and above.

3. What do I need to register for Spark?

For Malaysian citizens, you will need: 

• A valid MyKad 
• A MyDigital ID 
• The MyDigital ID app installed on your smartphone 
• To complete the required identity verification during registration 

4. Can I register for Spark using my passport? 

No. Passport registration is currently not supported through the Spark digital registration journey. 

Spark currently supports new digital registration for eligible Malaysian citizens using MyKad and MyDigital ID verification. 

B. MyDigital ID Verification 

5. Is MyDigital ID verification required for new Spark registration? 

Yes. Malaysian citizens registering for a new Spark mobile line through the Spark digital registration journey must complete MyDigital ID verification. 

6. Why do I need MyDigital ID to register for Spark? 

MyDigital ID helps verify your identity during registration and helps protect against identity misuse and unauthorised mobile line registration. 

7. How do I complete MyDigital ID verification? 

During your Spark registration: 

1. Open the Spark App and start your registration. 
2. Create your Spark account. 
3. Check if your device supports eSIM. 
4. Choose your plan and mobile number. 
5. Complete the eKYC verification. 
6. You'll be redirected to MyDigital ID, where your registration details will be displayed for verification. 
7. Review your details and approve the verification request in the MyDigital ID app. 
8. Once verification is complete, return to the Spark App and proceed to payment. 

8. What if I don't have a MyDigital ID? 

A MyDigital ID is required to register for Spark. Please download and register MyDigital ID through its official channel. Once your MyDigital ID is ready, return to the Spark app to complete registration. 

C. Verification Problems 

9. What if my MyDigital ID verification fails? 

You’ll need to complete the required MyDigital ID verification successfully before you can complete your Spark registration.

Before trying again, please ensure that:

• Your MyDigital ID certificate is active and notifications are enabled.
• Your MyKad details are correct.
• You follow the on-screen verification instructions carefully.

If the issue persists, please contact Spark Customer Support through the Spark App.

10. What if my face verification fails? 

Please try the face verification again and ensure that:

• You’re in a bright, well-lit area.
• Your face is clearly visible and stays within the frame.
• You hold your phone steadily.
• You remove hats, glasses, masks, or other accessories that may affect verification.
• Your face matches the photo on your MyKad.

11. What if my MyKad details cannot be verified? 

Your registration cannot be completed until your identity is successfully verified. Please check that your name and identification number entered during registration match your MyKad and try again. 

If the issue persists, please contact Spark Customer Support through the Spark App.

12. Can I use someone else's MyKad or MyDigital ID? 

No. You must use your own valid MyKad and MyDigital ID to register a Spark mobile line. 

D. Non-Malaysian Customers 

13. Can non-Malaysian customers register for Spark? 

Passport registration is not available at this time. Spark's digital registration journey currently supports eligible Malaysian citizens only. 

E. Existing Spark Customers 

14. I am an existing Spark customer. Will my existing line be affected? 

No. Your existing Spark line will not be affected by the new registration requirements. You can continue using your line as usual, subject to Spark's Terms and Conditions. 

15. I registered my existing Spark line using a passport. Do I need to register again using MyDigital ID? 

No. You don’t need to re-register your existing Spark line using MyDigital ID if it was previously registered with a passport.