CelcomDigi 5G Home WiFi Add-Ons: Entertainment

Modified on Tue, 7 May at 2:34 PM

Device Delivery

1. How will I know if my area is within the delivery coverage? Are there additional delivery fees for different locations across Malaysia?
We provide free delivery to all locations nationwide. Please refer to the table below for specific areas that are included and excluded in our delivery service. 

Add on

 Delivery Area 

Delivery Fees 

Samsung Crystal 4K UHD Smart TVs 

Delivery nationwide (Subject to Samsung Delivery Service Area and Installation Service Area 

Free 


2. How long is the delivery period once I’ve made the payment? 

Add on 

 Delivery Area 

 Delivery Period 

Samsung Crystal 4K UHD Smart TVs 

Peninsular Malaysia 

Estimated 5 working days 

East Malaysia 

Estimated 7-10 working days 


3. My area is not within the covered delivery area. Can I still purchase the add-ons? 

Unfortunately, add-ons cannot be purchased if your area is not covered by the delivery service. 


4. Can my delivery address be different from my CelcomDigi 5G Home WiFi registration address?  

Yes, your delivery address can be different from your CelcomDigi 5G Home WiFi registration address. 


5. How can I check my delivery status?  

 

Add on 

 

Delivery Area 

Delivery Status 

Samsung Crystal 4K UHD Smart TVs 

Peninsular Malaysia 

Please call Samsung at 1-800-88-9999 to check on the status. 

East Malaysia 


6. Will I be notified prior to the delivery of my device(s)? 

Add-on
Delivery Status
Samsung Crystal 4K UHD Smart TVs
Customers will be notified of the delivery arrangement. Delivery slots are subject to availability and any changes or delays will be communicated to the customer in advance


7. Are there installation services provided for the following devices? 

Add-on
Installation Provided
Samsung Crystal 4K UHD Smart TVs 
Samsung will manage the installation for selected devices within the scope as stated below: 

Installation service Samsung Installation Service Scope 

Installation service areas Samsung Serviceable Areas 



Device Warranty, Repairs & Troubleshooting


1. My device does not work. Can I call CelcomDigi for troubleshooting assistance? 

If your devices arrive with defects, please proceed to contact the following:

Add-On 

Point of Contact 

Samsung

Operating Hours: Monday to Sunday 24 hours 

Samsung Customer Service: 1-800-88-9999 


2. What if the devices received arrive with defects?

If your devices arrive with defects, please proceed to contact the following: 

Add-On 

 Point of Contact 

Samsung 

Operating Hours: Monday to Sunday 24 hours 

Samsung Customer Service: 1-800-88-9999 


3. What is the warranty period for all devices under Entertainment add-ons? 

 Add-On

Warranty Period & Information 

Samsung 

The Samsung TV warranty is for 2 years 



After-Sales / Customer Service Contact


1. Who can I contact for any issues or queries pertaining to my device(s)?

 Add-On 

 Point of Contact 

Samsung 

Operating Hours: Monday to Sunday 24 hours 

Samsung Customer Service: 1-800-88-9999 


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article