CelcomDigi 5G Home WiFi Add-Ons: Entertainment
Modified on Tue, 07 May 2024 at 02:34 PM
Device Delivery
1. How will I know if my area is within the delivery coverage? Are there additional delivery fees for different locations across Malaysia?
We provide free delivery to all locations nationwide. Please refer to the table below for specific areas that are included and excluded in our delivery service.
Add on | Delivery Area | Delivery Fees |
Samsung Crystal 4K UHD Smart TVs | Delivery nationwide (Subject to Samsung Delivery Service Area and Installation Service Area | Free |
2. How long is the delivery period once I’ve made the payment?
Add on | Delivery Area | Delivery Period |
Samsung Crystal 4K UHD Smart TVs | Peninsular Malaysia | Estimated 5 working days |
East Malaysia | Estimated 7-10 working days |
3. My area is not within the covered delivery area. Can I still purchase the add-ons?
Unfortunately, add-ons cannot be purchased if your area is not covered by the delivery service.
4. Can my delivery address be different from my CelcomDigi 5G Home WiFi registration address?
Yes, your delivery address can be different from your CelcomDigi 5G Home WiFi registration address.
5. How can I check my delivery status?
Add on
| Delivery Area | Delivery Status |
Samsung Crystal 4K UHD Smart TVs | Peninsular Malaysia | Please call Samsung at 1-800-88-9999 to check on the status. |
East Malaysia |
6. Will I be notified prior to the delivery of my device(s)?
| Add-on | Delivery Status |
| Samsung Crystal 4K UHD Smart TVs | Customers will be notified of the delivery arrangement. Delivery slots are subject to availability and any changes or delays will be communicated to the customer in advance |
7. Are there installation services provided for the following devices?
| Add-on | Installation Provided |
| Samsung Crystal 4K UHD Smart TVs | Samsung will manage the installation for selected devices within the scope as stated below: Installation service Samsung Installation Service Scope Installation service areas Samsung Serviceable Areas |
Device Warranty, Repairs & Troubleshooting
1. My device does not work. Can I call CelcomDigi for troubleshooting assistance?
If your devices arrive with defects, please proceed to contact the following:
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 Email: my_shop@samsung.com |
2. What if the devices received arrive with defects?
If your devices arrive with defects, please proceed to contact the following:
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 Email: my_shop@samsung.com |
3. What is the warranty period for all devices under Entertainment add-ons?
Add-On | Warranty Period & Information |
Samsung | The Samsung TV warranty is for 2 years |
After-Sales / Customer Service Contact
1. Who can I contact for any issues or queries pertaining to my device(s)?
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 Email: my_shop@samsung.com |
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