CelcomDigi 5G Home WiFi Add-Ons: Gaming

Modified on Tue, 7 May at 2:10 PM

About Gaming Add-Ons 


1. How many sets of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller can I purchase? 

As a CelcomDigi 5G Home WiFi (Plan + Router) subscriber, you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller.  


2. How many sets of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle can I purchase? 

As a CelcomDigi 5G Home WiFi (Plan + Router), you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle. 



Device Delivery 


1. Will there be any additional delivery fees based on my location within Malaysia? 

Free delivery will be provided to all locations across Malaysia.


2. How long is the delivery period once I’ve made the payment? 

Add- On 

Delivery Area 

Estimated Delivery Period 

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition – Playstation® Plus Deluxe 24 Month Subscription Bundle  

Peninsular Malaysia 

Estimated 3-5 working days 

East Malaysia 

Estimated 5-7 working days 


3. How can I confirm if my area is eligible for delivery of the gaming add-ons? 

Add- On 

Eligible Area 

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition- Playstation®Plus Deluxe 24 Month Subscription Bundle 

 

Delivery services provided to all areas within Peninsular Malaysia and East Malaysia. 

 


4. How can I check my delivery status? 

Add- On 

Delivery Status Check 

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition- PlayStation®Plus Deluxe 24 month Subscription Bundle 

 

You will receive tracking details via WhatsApp (+6012-969 6305) from CelcomDigi's trusted partners’ delivery services. 



Device Warranty, Repairs & Troubleshooting


1. My device is not functioning as expected. Can I reach out to CelcomDigi for troubleshooting assistance? 

If you encounter any issues with your device, please proceed to contact the following: 

Add- On 

Point of Contact 

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle 

 

Sony Customer Care Hotline:  

1300-88-1233 

 

Operating Hours:  

Monday to Friday 9am - 6pm (except Public Holidays) 

 

Sony Consumer Electronics Support: 


2. What is the warranty period for all devices under gaming add-ons? 

Add- On 

Point of Contact

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle 

 

1 Year from invoice date. Please refer here for more information on the warranty. 

 

Sony Customer Care Hotline:  

1300-88-1233  

 

Operating Hours:  

Monday to Friday 9am - 6pm (except Public Holidays) 

 

Warranty Information: 

https://www.sony.com.my/electronics/support/articles/00203462 

 

Sony Consumer Electronics Support: 



After Sales / Customer Service Contact 


1. What is the warranty period for all devices under gaming add-ons? 

Add- On 

Point of Contact 

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller 

PlayStation®5 Digital Edition - PlayStation®Deluxe 24 Month Subscription Bundle 

 

Sony Customer Care Hotline:  

1300-88-1233 

 

Operating Hours:  

Monday to Friday 9am - 6pm (except Public Holidays) 

 

Sony Consumer Electronics Support: 


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