CelcomDigi 5G Home WiFi Add-Ons: General Inquiries

Modified on Tue, 07 May 2024 at 01:58 PM


1. What are CelcomDigi 5G Home WiFi add-ons?

CelcomDigi 5G Home WiFi add-ons are additional devices and accessories, compatible with your home internet connectivity. The options available are offered at exclusive prices to elevate the quality of your lifestyle within various aspects of your home ecosystem. 

2. Do I need to sign up for a new CelcomDigi 5G Home WiFi plan first before I can purchase the add-ons?

Yes, in order to enjoy the add-ons, you will first need to subscribe to a CelcomDigi 5G Home WiFi (Plan + Router) 

3. How many categories of add-ons are there currently? 

There are 2 categories of CelcomDigi 5G Home WiFi add-ons available for you, and they are: 

  • Gaming
  • Entertainment 
GamingThe full list of add-on devices can be found here ("Item")

4. How many add-ons can I purchase? Is there a limit? 

Yes, there is a limit to the number of add-ons you can purchase. Each subscriber is eligible to purchase a maximum number of add-ons devices as outlined below: 

Add-on typeAdd-on CategoryLimit
Devices (worth more than RM500)GamingLimited to 3 add-ons per CelcomDigi 5G Home WiFi (Plan + Router) account

5. Will I be tied to a contract for each add-on I purchase? 

You will be tied to a contract on our CelcomDigi 5G Home WiFi (Plan + Router). If you choose to pay via EPP 0% (Easy Payment Plan with 0% interest), your credit card will be charged monthly throughout the instalment period of up to 24 months, depending on your preferred duration.  


1. Who is eligible to purchase the CelcomDigi 5G Home WiFi add-ons? 

All CelcomDigi 5G Home WiFi subscribers (Plan +Router) are eligible to purchase these add-ons. 

Add-On Purchase

1. How and where can I purchase the CelcomDigi 5G Home WiFi and add-ons?

Here’s a step-by-step guide to help you through the purchase process: 

Step 1: Sign up for CelcomDigi 5G Home WiFi (Plan + Router). CelcomDigi 5G Home WiFi is currently available at all Celcom and Digi Stores or you can also sign up via here

Step 2: Upon activation, customers will receive a welcome EDM with a guide and e-store URL to purchase add-on devices of their choice. 

Step 3: Make your payment, and the device will be delivered to your doorstep. 

2. Will I receive the add-on devices during the activation of my CelcomDigi 5G Home WiFi plan?  

No, the add-on devices will be delivered separately to your doorstep. The delivery details can be found in the delivery details provided for each add-on category.   


1. What payment options do I have for purchasing these add-ons? 

We offer multiple convenient payment methods to suit your preference. Here are the options available: 

  • [PREFERRED]: Easy Payment Plan (EPP) 0%: You can choose to pay for your add-ons in instalments with 0% interest for either 12 or 24 months. This option is available exclusively with Maybank and CIMB Credit Cards.  
  • Full payment: If you prefer to make the full payment upfront, you can select any of the following payment options: 
    1. Online payment 
    2. Any credit/debit card  
    3. Boost/Grab Pay E-wallet 
Add-on Type
12-Month EPP Installment
24-Month EPP Installment
One-time Payment
Devices (worth more than RM1000)
Maybank & CIMB Credit Cards
Maybank & CIMB Credit Cards
1. Online Payment
2. All VISA/Mastercard Debit & Credit Cards
3. Boost/Grabpay E-Wallet

2. Can I split the payment amount across multiple credit cards to break down the EPP Instalment? 

We currently only accept a single payment method, which is via a single credit/debit Card. 

3. Can I pay using multiple payment methods, such as partial payment with a debit card and the remaining payment with a credit card?  

Unfortunately, we only accept a single payment method using a single credit/debit card. We apologize for any inconvenience caused.  

4. I’ve already made full upfront payments for the devices I purchased. Can I change my mind and switch to EPP instalment payments after completing the transaction?   

To convert your transaction into EPP instalments, you will need to liaise directly with your bank. However, kindly note that the decision to offer EPP instalments will be at the respective bank’s sole discretion. 

5. I don’t have a CIMB / Maybank credit card. Can I still purchase the add-ons? 

Yes, you can still purchase the add-ons at our special price. However, please note that you will only be able to make the purchase with full payment using a credit/debit card. Unfortunately, the EPP 0% interest-free instalment option is only available for CIMB and Maybank credit cardholders.   


1. Can I change the delivery address once I’ve completed the purchase transaction? 
Once payment has been made, it is not possible to modify the delivery address. We kindly request that you carefully review and confirm the address before completing the transaction. 


1. What will happen to my add-ons if I decide to terminate my CelcomDigi 5G Home WiFi plan? 
Even if you decide to terminate your CelcomDigi 5G Home WiFi service, you will still be able to retain your add-on devices. However, if you purchase via EPP, you are obligated to complete the payment with your respective banks. 


1. What is the process for requesting a refund if I decide to change my mind about the selected add-ons? 
Once you have placed an order, please note that cancellations or refunds are not allowed. If you have any concerns or encounter any issues, please reach out to the respective Partners listed above for guidance and support.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article