CelcomDigi Fibre General Inquiries

Modified on Fri, 17 May 2024 at 02:53 PM

1. I am using fibre now (Celcom, Digi or other service provider), what will happen to my modem when I switch over to CelcomDigi fibre?
Your modem will remain. If the modem is not functioning, you will be provided with a new modem.


2. What is the difference between a wired and a Wi-Fi connection on CelcomDigi fibre?
A wired connection, via a LAN cable, will provide a more stable connection compared to a wireless connection as it will not be influenced by your surroundings, such as the thickness of your walls, overlapping signals and even interference from other home devices.

3. When I change or upgrade my subscription plan, will I get a new router?
We will use your current router.


4. I’m using Deco X20 at my house with 500Mbps plan but why I am not getting the actual speed?

  1. Connection from main Mesh to the satellite mesh unit is using 2.4Ghz Wi-Fi, thus the speed between mesh unit is slower.
  2. Speedtest result when connected to mesh cannot be used as a benchmark to confirm the subscribed internet subscription plan.
  3. We advise for speedtest using LAN cable connected directly to GE port at Wi-Fi router for feedback to CelcomDigi.


5. How do I set up an Internet connection?
For more information on how to set up an Internet connection, please call our Customer Service for further assistance.


6. How do I find the model number of my router?
To find out the model number of your router, check the back or the bottom label of the unit. You can also check the printed information provided regarding the device.

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