CelcomDigi Fibre General Inquiries

1. I am currently using fibre from another service provider, what will happen to my modem when I switch over to CelcomDigi Fibre?

If you switch by terminating your existing service, please check with your current provider if you need to return the modem upon termination.

2. What is the difference between a wired and a Wi-Fi connection on CelcomDigi Fibre?
 A wired connection, via a LAN cable, will provide a more stable connection compared to a wireless connection as it will not be influenced by your surroundings, such as the thickness of your walls, overlapping signals and even interference from other home devices.

3. When I change or upgrade my subscription plan, will I get a new router?
 No, you will continue to use your existing router.

4. I’m using a mesh node at my house with a 500Mbps plan but why am I not getting the actual speed?

• Connection from main mesh to the satellite mesh unit is using 2.4Ghz Wi-Fi, thus the speed between mesh unit is slower.
• Speed test results when connected to mesh cannot be used as a benchmark to confirm the subscribed Internet subscription plan.
• For accurate speed testing, use a LAN cable connected directly to the GE port on your Wi-Fi router and report the results to CelcomDigi.

5. How do I set up an Internet connection?
 For more information on how to set up an Internet connection, please contact customer service.

6. How do I find the model number of my router?
To find out the model number of your router, check the back or the bottom label of the unit. You can also check the printed information provided regarding the device.