What to do if I experience no service or frequent disconnections with my CelcomDigi Fibre?

If you're facing issues with your CelcomDigi Fibre connection, try these steps to resolve the problem.

1. Ensure that your line is active

Check the status of your line using the Celcom Life or MyDigi app. If your line is barred or suspended, pay outstanding amounts via these available payment methods.

2. Restart your modem and router

Turn off your modem and router, wait for a few minutes, then turn them back on.

Important: Do not press the reset button as this will erase your settings.

3. Check your cable connections

Ensure that your cable is securely connected to your router’s WAN port. Loose or improperly connected cables can cause interruptions in your service.

4. Reduce the number of connected devices

Disconnect any devices that are not currently in use. This can help free up bandwidth and improve your connection.

5. Check your modem and router indicator lights

Check the lights on your modem and router. If any of the indicators are showing a red light, this could indicate an issue. Please get in touch with us here for further assistance.

6. If you have a mesh node, try restarting the device

• Re-pairing your mesh node: Disconnect your mesh node from your network, then reconnect it. This can often resolve minor connectivity issues. 
• Resetting your mesh node: If re-pairing doesn’t work, try resetting your mesh node. Locate the reset button on your device (usually at the back), press and hold it for about 10 seconds, and then release. The device will restart and return to the factory settings. You can then set it up again as a new device.

If you continue to experience issues, please get in touch with us here.