Why is my Internet speed slow when connected to CelcomDigi Fibre?

Several factors may be causing your fibre Internet speed to slow down:

1. Device speed capability

Older devices (2.4GHz) such as PCs, phones, laptops, and Wi-Fi service devices may not support high-speed Internet even if you’re subscribed to a high-speed Wi-Fi service. 

For these devices, consider using a wired connection as it can provide a more stable and faster Internet experience. 

2. Wi-Fi signal strength

The strength of your Wi-Fi signal can be affected by the distance from the router and physical obstacles like walls and floors. 

If you have a large house or your Wi-Fi signal doesn’t extend far enough, consider subscribing to mesh node to strengthen and expand your coverage.

For better connection and stability:

• Place the router in an open space. 
• Avoid placing the router in a closed area such as a cabinet.
• Keep it away from electronic devices such as TVs, radios, microwaves, refrigerators, and other electronic devices.
• Do not stack your modem and router together as the heat may affect their performance.

3. Number of connected devices

If multiple devices are connected and being used for data-intensive activities like streaming, gaming, or video conferencing, it can slow down your Internet speed.

For more troubleshooting tips, please read this article.

If you continue to experience issues, please get in touch with us here.