How to activate my new SIM?

Modified on Mon, 11 Mar at 1:13 PM

Activating New Number


  • Celcom Postpaid
  • Check your email titled "Your Order Is On Its Way".
  • Scan the QR code in the email to activate the SIM card.
  • Insert the activated SIM card into your phone.


  • Celcom Prepaid
  • Download the Celcom Life app.
  • Open the app and select 'Prepaid Self-Registration' under the 'Do More with Celcom Life' section.
  • Follow the instructions given in the app to verify your ID and scan the barcode on the SIM pack.
  • Insert the SIM card & wait for an SMS confirmation of successful SIM card activation.


  • Digi Postpaid & Prepaid
  • Your new SIM will be automatically activated within 1 hour after delivery. You can insert your new SIM after this time period.



Switching to CelcomDigi


Important: Insert your new SIM after you have lost connection to your current service provider.


  • Celcom Postpaid & Prepaid
  • Check your email titled "Your Order Is On Its Way".
  • Scan the QR code in the email to initiate your switch to Celcom.
  • Look out for a port-out confirmation SMS from your current service provider & follow the instructions to reply.
  • Once you have lost connection to your current service provider, insert your new SIM and start connecting.


  • Digi Postpaid & Prepaid
  • Look out for a port-out confirmation SMS from your current service provider and follow the instructions to reply.
  • Once you have lost connection to your current service provider, insert your new SIM and start connecting.


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