How to get a SIM/eSIM replacement?
Modified on Thu, 2 Oct at 11:51 AM
SIM Replacement
You can request for a physical SIM replacement at the following locations:
Please ensure that your account is active with no outstanding bills before initiating the request. The request for a physical SIM replacement can only be made by the registered account owner, who must be present at the store with their NRIC.
eSIM Replacement
You can go to our Online Store and request for eSIM replacement.
SIM/eSIM replacement can be done due to the following reasons:
- To replace a faulty SIM card
- To replace a faulty eSIM
- To replace a SIM card due to lost and stolen
Charges for SIM/eSIM Replacement
The following charges apply for a SIM replacement:
Type of Replacement | Physical SIM Replacement | eSIM Replacement | ||
Subscribers | Celcom | Digi | Celcom | Digi |
Postpaid | RM10 To be charged in bill | RM10 Pay at the counter or kiosk | RM10 (Currently is waived until further notice) | |
Prepaid | RM10 To be deducted from credit balance* | RM10 Pay at the counter or kiosk | RM10 (Currently is waived until further notice) | |
Note: * Please ensure that you have sufficient credit balance to proceed with the request.
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