FAQ: CelcomDigi Tourist SIM

1. What is the CelcomDigi Tourist SIM?
The CelcomDigi Tourist SIM is a prepaid plan designed for visitors to Malaysia, offering unlimited high-speed internet, hotspot, and calls, as well as roaming and IDD services to selected ASEAN countries.

2. Who is eligible to sign up for the CelcomDigi Tourist SIM?
All non-Malaysian passport holders visiting Malaysia are eligible to sign up for the CelcomDigi Tourist SIM.

3. I am an existing CelcomDigi Prepaid 5G customer, can I change my plan to CelcomDigi Tourist SIM or vice versa?
No.

4. Where can I sign up for the CelcomDigi Tourist SIM?

You may purchase the CelcomDigi Tourist SIM pack at CelcomDigi Stores or Kiosks near Malaysia airports, immigration offices, bus terminals, and selected tourist hotspots such as the following:

• Kuala Lumpur International Airport Terminal 1 (KLIA 1) and Kuala Lumpur International Airport Terminal 2 (KLIA 2), available before and after immigration
• Penang International Airport (PIA)
• Kota Kinabalu International Airport (KKIA)
• Tawau Airport (TWU)
• CelcomDigi Store Pavilion Kuala Lumpur
• CelcomDigi Store KLCC
• CelcomDigi Kiosk Genting Highlands
• Majority of bus terminals/seaports in Johor, Melaka, Penang, Perlis, Perak, Sabah, and Sarawak

5. What is the RM5 SIM activation fee waiver promotion?

It is a limited-time offer where the RM5 SIM activation fee is waived for Tourist SIM subscriptions with a new number made via the CelcomDigi Online Store only.

Note: Sign-ups through the CelcomDigi Store and Kiosks are not eligible for the RM5 waiver.

6. What are the plans available with the CelcomDigi Tourist SIM?

Note: All plans come with unlimited domestic calls with a Fair Usage Policy (FUP): 100 minutes and 10 domestic SMS.

7. What happens when I have fully utilized the FUP quota and domestic voice calls?
Once the FUP quota is fully utilized, internet speed will be reduced to 512Kbps until the pass expires, and the voice calls will be charged at standard domestic rates.

Note: Unused quota or calls will be forfeited upon expiry.

8. How can I monitor my internet and voice call usage?
You can manage and monitor your usage via the CelcomDigi app or by dialling *118#.

9. Is the plan automatically renewed upon expiry?
No, internet passes are not automatically renewed. You may re-subscribe via the CelcomDigi app after the pass expires.

10. Which countries are covered under the ASEAN roaming and IDD pass?
The ASEAN countries covered are Brunei, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam. However, coverage is subject to limitations imposed by the country’s network or government restrictions. Please read the exclusion areas here.

11. How do I activate the roaming quota when I travel to other ASEAN countries?
No activation is required when travelling to other ASEAN countries with the CelcomDigi Tourist SIM. The 3GB roaming quota will be automatically activated upon arrival at your destination. Please ensure that 'Data Roaming' is enabled in your phone settings under 'Mobile Network'. Refer here for steps on how to turn on/off data roaming.

12. How do I know if my roaming pass is activated?
You will receive an SMS notification once your roaming pass is activated. Alternatively, you can check your roaming pass status via the CelcomDigi app.

13. What happens after I have fully utilized the free 3GB of roaming internet quota?
Once the 3GB roaming quota is fully utilised, roaming internet access will be restricted.

14. Can I make international calls from Malaysia using the free IDD minutes?
Yes. Free IDD minutes are only applicable for calls made from Malaysia to any of the 10 ASEAN countries.

15. Can I subscribe to more than one pass?
Yes, but only one pass can be active at a time. If you purchase a new pass, it will replace your current active pass.

16. What should I do if I encounter issues?
If you encounter any issues, you may reach out to our 24-hour customer support via WhatsApp for assistance.