CelcomDigi Fibre Add-Ons: Smart Home

Modified on Fri, 15 Dec 2023 at 02:37 PM

Device Delivery

 

1. How will I know if my area is within the delivery coverage? Are there additional delivery fees for different locations across Malaysia?
 
We provide free delivery to all locations nationwide. 

Add-On 

Delivery Area

Delivery Fees

Xiaomi

Delivery nationwide

Free

Samsung

Delivery nationwide

(Subject to Samsung Delivery Service Area and Installation Service Areas)

Free

 

 2. What is the delivery period once I've made payment?

Add-On 

Delivery Area

Estimated Delivery Period

Xiaomi

Peninsular Malaysia

 

Klang Valley:

Estimated 1-2 working days

West Malaysia:

Estimated 2-3 working days

East Malaysia

Estimated 3-6 working days

Samsung

Peninsular Malaysia

Estimated 5 working days 

East Malaysia

Estimated 7-10 working days

 

3. My area is not within the covered delivery area. Can I still purchase the add-ons? 

Unfortunately, add-ons cannot be purchased if your area is not covered by the delivery service.

 

4. Can my delivery address be different from my CelcomDigi fibre registration address? 

Yes, your delivery address can be different from your CelcomDigi fibre registration address.

 

5. How can I check my delivery status?

Add-On

Delivery Status Point of Contact

Xiaomi

Deliveries are managed by a third-party courier company.
On the day of delivery, the courier company will send an SMS to the customer containing the Consignment Note Number. The SMS will also include a contact number for customers to reschedule the delivery or arrange for self-collection.

Samsung 

Please call Samsung at
1-800-88-9999 to check on the status.

 

6. Will I be notified prior to the delivery of my device(s)?

Add-On

Delivery Notification

Xiaomi

On the day of delivery, the courier company will send an SMS to the customer containing the Consignment Note Number. The SMS will also include a contact number for customers to reschedule the delivery or arrange for self-collection.

Samsung 

Customers will be notified of the delivery arrangement. The delivery of the items will be made within the agreed date. The customer acknowledges that the delivery slots are subject to availability. Any changes or delays will be communicated to the customer in advance.

 

7. Are there installation services provided for the following devices? 

Add-On

Installation Services

Xiaomi

No, there will be no installation services provided for Xiaomi products.

Samsung 

Samsung will manage the installation for selected devices within the scope as stated below:

 


Device Warranty, Repairs & Troubleshooting

 

1. My device does not work. Can I call CelcomDigi fibre for troubleshooting assistance?

If your devices arrive with defects, please proceed to contact the following, or walk n to the service centre nearest to you: 

Add-On

Point of Contact

Xiaomi

Operating Hours: Monday to Friday 9am - 6pm 

Mi Customer Care Line: 1-800-18-0112 

Service Centre List: https://www.mi.com/my/support/service-centre

Samsung

Operating Hours: Monday to Sunday 24 hours

Samsung Customer Service: 1-800-88-9999
Email: my_shop@samsung.com

 

2. What if the devices arrive with defects? 

If your devices arrive with defects, please proceed to contact the following: 

Add-On

Point of Contact

Xiaomi 

Operating Hours: Monday to Friday 9am - 6pm 

Mi Customer Care Line: 1-800-18-0112 

Service Centre List: https://www.mi.com/my/support/service-centre

Samsung

Operating Hours: Monday to Sunday 24 hours

Samsung Customer Service: 1-800-88-9999
Email: my_shop@samsung.com

 

 3. What is the warranty period for all devices under Smart Home add-ons? 

Add-On

Warranty Period & Information

All Xiaomi Products

1 Year for the main product, and 6 Months for accessories. The standard warranty policy applies to end consumers, and they need to walk in to the nearest service centre for troubleshooting.

Click here for more information.

Samsung Front Load Washer Dryer with Ecobubble™

1-year warranty on general item

20-year warranty on the motor

Samsung Jet Bot AI+ with Intel A.I. Driving

10-year warranty on Digital Inverter Motor

2-year warranty on the battery

Samsung Side by Side Refrigerator with Family Hub

1-year warranty on general item

20-year warranty on the compressor

 

 

After-Sales / Customer Service Contact

 

1. Who can I contact for any issues or queries pertaining to my device(s)?

Add-On

Point of Contact

Xiaomi

Operating Hours: Monday to Friday 9am - 6pm 

Mi Customer Care Line: 1-800-18-0112 

Service Centre List: https://www.mi.com/my/support/service-centre

Samsung

Operating Hours: Monday to Sunday 24 hours

Samsung Customer Service: 1-800-88-9999
Email: my_shop@samsung.com

 

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