CelcomDigi Fibre Add-Ons: Gaming

Modified on Tue, 20 Feb 2024 at 09:20 AM

About Gaming Add-Ons

 

1. How many sets of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller can I purchase?

As a CelcomDigi fibre subscriber, you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller. 


2. How many sets of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle can I purchase?

As a CelcomDigi fibre subscriber, you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle.

 


Device Delivery

 

1. Will there be any additional delivery fees based on my location within Malaysia?

Free delivery will be provided to all locations across Malaysia.  

 

2. How long is the delivery period once I’ve made the payment?

Add-On

Delivery Area

Estimated Delivery Period

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller

 

PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle 

 

NVIDIA RTX Series Gaming Rig

Peninsular Malaysia

Estimated 3-5 working days 

East Malaysia

Estimated 5-7 working days 

TT Racing Gaming Chairs & Gaming Tables

Peninsular Malaysia

Estimated 3-5 working days

East Malaysia

Estimated 5-8 working days

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

Peninsular Malaysia

Estimated 3-5 working days 

East Malaysia

Estimated 5-7 working days 

 

 3. How can I confirm if my area is eligible for delivery of the gaming add-ons? 

Add-On

Eligible Area

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller

 

PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle 

Delivery services provided to all areas within Peninsular Malaysia and East Malaysia.

NVIDIA RTX Series Gaming Rig

Please check serviceable postcodes within GDEX delivery services here. Just key in your postcode and hit search. Areas with ‘X’ are serviceable by GDEX.

TT Racing Gaming Chairs & Gaming Tables

Delivery services provided to all areas within Peninsular Malaysia and East Malaysia. 

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

Delivery services provided to all areas within Peninsular Malaysia and East Malaysia. 

 

4. How can I check my delivery status? 

Add-On

Delivery Status Check

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller


PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle 

You will receive tracking details via WhatsApp (+6012-969 6305) from CelcomDigi’s trusted partners’ delivery services.

NVIDIA RTX Series Gaming Rig

You will receive tracking details from CelcomDigi’s trusted partners’ delivery services via email.  

You may also send queries for tracking details via WhatsApp (+6010-278 7393) with the order confirmation number from CelcomDigi.

TT Racing Gaming Chairs & Gaming Tables

You may send queries for tracking details via WhatsApp (+6012-707 0578) with order confirmation number from CelcomDigi. 

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

You may send queries for tracking details via WhatsApp (+6016-201 7299) to CelcomDigi’s trusted partners’ delivery services with the order confirmation number from CelcomDigi.

 


Device Warranty, Repairs & Troubleshooting

 

1. My device is not functioning as expected. Can I reach out to CelcomDigi for troubleshooting assistance?

If you encounter any issues with your device, please proceed to contact the following: 

Add-On

Point of Contact

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller

 

PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle  Deluxe 24 Month Subscription Bundle 

Sony Customer Care Hotline: 

1300-88-1233 

 

Operating Hours: 

Monday to Friday 9am - 6pm (except Public Holidays)

 

Sony Consumer Electronics Support:

https://web.sony-asia.com/my/contact-us/

NVIDIA RTX Series Gaming Rig

 

Sun Cycle Sdn. Bhd. Customer Care Hotline:

+6010-278 7393

 

Operating Hours:

Monday to Friday 9am – 6.30pm (except Lunch break 12.45pm – 2pm & Public Holidays)

 

Sun Cycle Sdn. Bhd. Website: https://warranty.suncycle.com.my

TT Racing Gaming Chairs & Gaming Tables

You will need to send photos of the defects via WhatsApp (+6012-707 0578) along with your order confirmation number from CelcomDigi.

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

ASUS Service Center Hotline:

1300-88-3495 

 

Dead on Arrival (DOA)

Email: 

ops.lowyat@serveall.com.my

 

ASUS Service Center Address:

4-010, Plaza Low Yat, Jalan Bukit Bintang, Off Jalan Bukit Bintang, Bukit Bintang Central, 55100 KL.

 

2. What is the warranty period for all devices under gaming add-ons?

Add-On

Warranty Information

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller

 

PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle 

1 Year from invoice date. Please refer here for more information on the warranty. 

 

Sony Customer Care Hotline: 

1300-88-1233 

 

Operating Hours: 

Monday to Friday 9am - 6pm (except Public Holidays)

 

Warranty Information:

https://www.sony.com.my/electronics/support/articles/00203462

 

Sony Consumer Electronics Support:

https://web.sony-asia.com/my/contact-us/

NVIDIA RTX Series Gaming Rig

3 years for PC and Samsung Monitor & 2 years warranty for gaming bundle peripherals.

Important Note: Please keep the original boxes that the items were delivered in for warranty purposes.

 

Sun Cycle Sdn. Bhd. Customer Care Hotline:

+6010-278 7393

 

Operating Hours:

Monday to Friday 9am – 6.30pm (except Lunch break 12.45pm – 2pm & Public Holidays)

 

Sun Cycle Claims/Warranty Request: 

Option 1:

Download the CAREX app and submit the warranty claims on the App.

 

Option 2:

Submit the warranty via web here.

TT Racing Gaming Chairs & Gaming Tables

2 years warranty for mechanical parts only. 

 

Refer here for more info on warranty.

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

2 years Global Warranty. Please refer here for more warranty information. 

 

1. Pick-Up Service: ASUS RMA

2. Walk-in Service: Official Support | ASUS Malaysia 



After-Sales / Customer Service Contact

 

1. Who can I contact for any issues or queries pertaining to my device(s)?

Add-On

Point of Contact

PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller

 

PlayStation®5 Digital Edition – PlayStation®Plus Deluxe 24 Month Subscription Bundle Deluxe 24 Month Subscription Bundle

Sony Customer Care Hotline: 

1300-88-1233 

 

Operating Hours: 

Monday to Friday 9am - 6pm (except Public Holidays)

 

Sony Consumer Electronics Support:

https://web.sony-asia.com/my/contact-us/

NVIDIA RTX Series Gaming Rig

 

Suncycle Customer Care Hotline:

+6010-278 7393

 

Operating Hours:

Monday to Friday 9am – 6.30pm (except Lunch break 12.45pm – 2pm & Public Holidays)

 

Suncycle Website: https://warranty.suncycle.com.my

TT Racing Gaming Chairs & Gaming Tables

Customer Care Hotline:

+6012-707 0578

 

Operating Hours:

Monday to Sunday 9am – 1am (including Public Holidays & weekends)

 

ROG Ally with AMD Ryzen™ Z1 Processor

ROG & ASUS Gaming Routers

ASUS Service Center Hotline:

1300-88-3495 

 

Operating Hours:

Monday to Friday 9am - 6pm (except Public Holidays)


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