FAQ: Viu Bundle CelcomDigi Postpaid Plan

1. What is Viu?

VIU is your go-to entertainment platform, bringing you the best of Korean dramas & movies, hit variety shows, award-winning VIU Originals, and a stunning selection of popular Malay, Chinese, Thai, and Indonesian dramas. With high-quality subtitles in multiple languages, VIU keeps you connected to the pulse of Asian entertainment. From heart-stopping thrillers to hilarious comedies and unforgettable romances, VIU is where you find it all, anytime, anywhere.

2. Where can I get Viu app?   

You can download the VIU app from the Google Play Store or Apple App Store. 

3. Which device is compatible with Viu?

VIU is compatible with smartphones, tablets, desktops, smart TVs, and selected streaming devices. 

4. What is the access available for Viu?

Through Premium subscription, VIU offers an enhanced streaming experience with these exclusive features:

5. Where can I get more information on Viu?

You can get more information at www.viu.com.

6. How can I enjoy VIU?

CelcomDigi Postpaid customers subscribing to the following streaming pass will get to automatically enjoy VIU as part of their subscription.

5GB* quota is high speed 5G+4G internet and can be used for tethering or hotspot.

7. What are the selected CelcomDigi Postpaid Plan that can purchase StreamMORE Viu Add-Ons?

8. How do I subscribe to StreamMORE VIU Add-Ons?

9. Will there be any notification after successfully subscribing?

Yes, you will receive a Welcome SMS upon successful subscription and a separate SMS on log in detail for Viu access. The SMS will be sent to the principal mobile number.

If you did not receive the SMS, you may still attempt to login to Viu application. If login fails, please reach out to us via WhatsApp.

10. I did not receive the OTP on my mobile phone to activate Viu. What should I do?

Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number. For further assistance, please reach out to us via WhatsApp. 

11. Upon successful subscription, how do I log in to Viu? 

You can login using the OTP sent to your CelcomDigi mobile number.

On your desktop browser:

1. Go to Viu and select ‘Subscribe Now’
2. Enter your mobile number to login (the same number you used to purchase the subscription)
3. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the browser
5. Enter your email address and verify it with the OTP sent to your email (this step may be skipped)
6. If it’s your first time logging in to Viu, fill in your registration details. Click on ‘Create account’
7. Choose the content rating for your profile
8. Select your preferred content language 
9. Start streaming!

On your iOS/ Android mobile app:

1. Download the Viu application 
2. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’
3. Enter your mobile number to login (the same number you used to purchase the subscription)
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the application 
5. Enter your email address and verify it with the OTP sent to your email (this is a skippable step)
6. If it’s your first time logging in to Viu, fill in your registration details. Click on ‘Create account’
7. Choose the content rating for your profile
8. Select your preferred content language 
9. Start streaming!
   

On your living room devices:

1. Open Viu app on your living room device
2. Click on ‘Agree and Continue’.
3. Enter your mobile number to log in
4. Enter the OTP sent to your number
5. You are now logged in to your living room device.

12. I subscribed to StreamMORE VIU Add-Ons. When will the bundle expire?  

• Internet Pass Quota Validity: The VIU Internet quota subscription will be valid until time of subscription on the 30th day of subscription. Any unused quota will be forfeited. 
• VIU’s access validity:  The VIU access validity period will be valid until 11.59pm on the 30th day of subscription. Samples as shown below: 

13. I subscribed to StreamMORE Viu Add-Ons. When will the bundle auto-renew?

Your StreamMORE VIU Add-Ons will auto-renew monthly at the end of the subscription. 

You may check the date via CelcomDigi / Celcom Life / MyDigi app > Shop > Lifestyle> Entertainment > My Subscriptions. 

Please ensure that you have sufficient credit limit 24 hours before expiry of the subscription. 

14. I subscribed to StreamMORE Viu Add-Ons. Can I cancel the subscription at any time?

Yes, you can perform cancellation via Celcom Life/ MyDigi app (whichever is applicable). There will be no pro-ration of charges, with full charges imposed. Upon cancellation, quota and Viu access will last till end of current subscription validity.

15. I subscribed to StreamMORE Viu Add-Ons. Can I do multiple subscription on same add on?

No, multiple purchases and subscription of the same CelcomDigi Viu bundle pass is not allowed. However, you can subscribe to other streaming services available under StreamMORE, such as iQIYI, Disney+ or Vision+.

16. I subscribed to StreamMORE Viu Add-Ons. What will happen if I terminate my postpaid line?

If you terminate your postpaid line, you will not be able to access Viu with immediate effect. There will be no pro-ration of charges, with full charges imposed.

17. I have an existing VIU direct billed subscription purchased via various payment channels (Operator Billing / Banking Card). Can I still subscribe to a CelcomDigi VIU Bundle pass using the same mobile number?

Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

18. Can I use my StreamMORE Viu Add-Ons subscription on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

19. Can I use my StreamMORE Viu Add-Ons quota while roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

20. Is StreamMORE Viu Add-Ons charged based on 30 days cycle?

Yes, StreamMORE Viu Add-Ons is charged based on 30 days cycle. Please ensure that you have sufficient credit limit 24 hours before the renewal is due.

In the event that the current subscription & subsequent renewal falls into same postpaid billing cycle, both StreamMORE transaction will be billed in the same postpaid bill.

eg. Subscriber initially purchased StreamMORE Viu on 28 July 2024, and subsequently auto-renewed on 27 August 2024. In postpaid bill dated 28 August 2024, subscriber will see both transactions captured in the same bill.

21. My postpaid line is barred/ suspended. What will happen to my StreamMORE Viu Add-Ons? 

You will not be able to access/ utilize your StreamMORE Viu Add-Ons with immediate effect.

22. My postpaid line is barred/ suspended. What will happen to my StreamMORE Viu Add-Ons that is due for renewal? 

The StreamMORE Viu Add-Ons will be automatically unsubscribed, and you will be required to resubscribe again to enjoy the service. 

23. Can I transfer my StreamMORE Viu Add-Ons benefit that I purchased from one mobile number to another mobile number?

No. The bundle access/ benefit is not transferrable to another mobile number.

24. I have initiated Viu account deletion. Can I revert the account deletion?

Unfortunately no. You will then be required to resubscribe the add-ons.

25. I have further enquiry or issue with CelcomDigi Viu bundle subscription. Where can I get help?

Please reach out to us via WhatsApp.

26. What are the terms of my access to Viu?

By subscribing to Viu, in each case irrespective of whether you log in or complete the registration process for Viu, the customer (you) further agree and confirm that he/ she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions: 

1. CelcomDigi Terms & Conditions: Celcom | Digi
2. Viu's Terms of Use
3. Viu's Account Terms of Use
4. Viu's Privacy Policy
5. Viu's Personal Information Collection Statement