FAQ: Easy360

1. What is Easy360?

Easy360 is a device instalment/ ownership program that provides customer with better deals on the latest flagship phones. Depending on eligibility, subscribers can enjoy:

• Widest range of 5G devices 
• Easiest Instalment plan with options of 24-month or 36-month contract with zero interest rate
• Zero upfront payment (subject to customer eligibility)

2. What is the benefit of subscribing to Easy360?

By subscribing to Easy360, you will enjoy a RM10 rebate on the plan offer throughout the duration of your device contract tenure. Please note that the RM10 rebate is only applicable for Easy360 principal plans.

3. Do I need to pay device advance payment upon signing up to Easy360?

Yes, you are required to pay device advance payment upon signing up. However, subject to eligibility, you may be entitled to enjoy 0 advance payment.

The upfront payment will vary based on the devices you select. Device advance payment collected will be refunded back to you over your device contract duration.

4. Can I use my debit card for Easy360 auto billing subscription?
You are only allowed to use a credit card for auto-billing subscription for Easy360 Device. 

5. Where can I sign up for Easy360?

For Celcom customers, you may visit the nearest Celcom bluecube or Celcom Certified Partner outlets nationwide. 

For Digi customers, you can visit the nearest Digi Store or Digi Store Express to sign up for Easy360. 

6. I would like to terminate my Easy360, what should I do?

Please walk-in to the nearest Celcom bluecube or Digi Store, and we will assist you accordingly.

Please note that penalty fees will be applied for early termination of your contract.

7. I am a foreigner, can I sign up for Easy360?

Easy360 is currently only open to Malaysian citizens, with NRIC and 18 years and above.

8. How many devices can I sign up with Easy360?

Each customer with a valid original NRIC is eligible to sign up for up to maximum two (2) registration for Easy360 device.

9. I am currently on a Celcom MEGA EasyPhone / Digi PhoneFreedom 365 contract; can I change my plan to the new CelcomDigi Postpaid 5G 140?

If you are moving from a plan with lower monthly commitment to a plan with a higher monthly commitment, your contract will be carried forward and no penalty will be charged.

However, if you are moving from a plan with a higher monthly commitment fee to a lower commitment fee, you will incur the early termination charge as stated in your contract.

Example, if you are on a contract with Digi Postpaid 120 or Celcom Mega 128 and you change your plan to CelcomDigi Postpaid 5G 140, you will continue your contract on the new plan. If you change plan to CelcomDigi Postpaid 5G 100, you will incur the early termination charge in your contract.

10. I am currently on a Xpax Postpaid Device Bundle / Digi Pakej PowerJimat contract; can I change my contract to the new Easy360 once I have changed my plan to CelcomDigi Postpaid 5G 120?

Unfortunately, you are required to terminate your current XPAX Postpaid Device Bundle or Digi Pakej PowerJimat contract before subscribing to the new Easy360 device contract.

Please note that you will incur the early termination charge specified in your contract.

11. In what circumstances will CelcomDigi block my device/IMEI?

CelcomDigi reserves the right to block the device in the circumstances below:

1. Device reported as lost and stolen  
2. Suspected of fraud or found to have committed fraud 
3. Overdue payments  

12. What if I decide to port out from Celcom or Digi while still on a contract?
 To port out, you will need to visit the nearest Celcom Bluecube or Digi Store to terminate your contract. Cancellation Fees will be incurred and charged accordingly. Once paid, you may proceed with the port-out.