Why was my port-out request rejected?

Modified on Mon, 18 Mar 2024 at 11:58 AM

Your port-out request might not be successful due to one or more of these reasons:

  • You still have outstanding overdue bills
  • You are still on contract with CelcomDigi
  • You have supplementary lines, and you did not port-out all of them
  • Your current line is not the principal line
  • Your identification details are incorrect/ incomplete (Name, NRIC/ Passport Number, Mobile Number, Police/ Army ID, etc.)

For a smooth port-out process, we advise you to ensure all the above are in order before reattempting.

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