Can I transfer my account ownership to someone else?

You can request to transfer your account ownership at Celcom bluecube and Digi Stores. Kindly ensure that your account is still active and perform full settlement of billed and unbilled amount before initiating the request. If the account has an active device/ service contract, existing owner will need to terminate the contract before proceeding to transfer account ownership to someone else.

You may request for transfer of ownership with the following:

• Presence of both existing and new owner
• Transferor's NRIC/ Passport/ ID
• Transferee's NRIC/ Passport/ ID

Note: For Persons with Disabilities (PWD) or hospitalized customers who are unable to visit the store, the transferee must present a proof of relationship document and a hospital letter (if applicable) to proceed with the transfer of ownership request.

If the transfer of ownership is due to a demise, you must present the following:

• Original death certificate
• Copy of the deceased’s NRIC/ Passport/ ID
• Proof of relationship document (marriage or birth certificate)

Fees and Charges

Ownership transfer is free of charge for Celcom and Digi prepaid subscribers. If you are on a postpaid plan, the following charges apply.

*Upfront payment will be used to offset your next bill.

If you have any outstanding charges, you are required to settle your bills before the transfer of ownership takes place. 

If you have an active contract, transfer of ownership will also trigger an early contract termination. You will therefore be required to pay an early termination fee before you can successfully complete the transfer of ownership.

Important: Kindly be informed that existing balance info (freebies), rebates, services and benefits will be forfeited, and tenure will be reset upon transfer of ownership.