What do I do if I cannot receive OTP/TAC code?

Modified on Fri, 08 Mar 2024 at 03:14 PM

If you are unable to receive OTP/ TAC code, it could be due to: 

  • Service is in idle mode (not used for a long time)
  • Premium SMS is not turned on/ allowed in your device settings

Here are a few ways to self-troubleshoot from your device:

Step 1: Check your spam messages folder. If you have Truecaller app on your device, kindly check spam messages folder on the app as well.

Step 2: Send ‘SMS IN’ to the merchant short code. For example, if you are trying to receive a TAC code from Maybank, send ‘SMS IN’ to 66628 (Maybank shortcode).

Step 3: Restart your device. 

Step 4: Enable premium SMS in your device settings.

  • Open your device settings > Search for 'Special Access' or 'Premium SMS Access' > Select 'Always Allow'

Note: Premium SMS feature is free of charge. Enabling the feature won't incur additional cost. However, standard SMS charges will apply for sending/replying to the SMS.

If you’ve tried all the above steps and are still unable to receive OTP/TAC code, please get in touch with us

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