What do I do if I cannot receive OTP/TAC code?
Modified on Mon, 15 Jul at 11:33 AM
If you are unable to receive OTP/ TAC code, it could be due to:
- Service is in idle mode (not used for a long time)
- Premium SMS is not turned on/ allowed in your device settings
Here are a few ways to self-troubleshoot from your device:
Step 1: Check your spam messages folder. If you have Truecaller app on your device, kindly check spam messages folder on the app as well.
Step 2: Check whether the number is blocked on your phone.
- Open your device settings > Go to the 'Phone' app > Check the 'Blocked Contacts' list > Unblock the sender's OTP/ TAC shortcode if it is listed.
Step 3: Send ‘SMS IN’ to the merchant short code. For example, if you are trying to receive a TAC code from Maybank, send ‘SMS IN’ to 66628 (Maybank shortcode).
Step 4: Enable premium SMS in your device settings.
- Open your device settings > Search for 'Special Access' or 'Premium SMS Access' > Select 'Always Allow'.
Step 5: Restart your device.
Note: Premium SMS feature is free of charge. Enabling the feature won't incur additional cost. However, standard SMS charges will apply for sending/ replying to the SMS.If you’ve tried all the above steps and are still unable to receive OTP/ TAC code, please get in touch with us.Was this article helpful?
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