Digi AirSIM Number Share

 1. What is an AirSIM Number Share?

The Digi AirSIM Number Share is a service that allows you to share your mobile number with both your smartphone and smartwatch. At only RM10/month, you can make and receive domestic calls as well as connect to the Internet from your smartwatch, using the same Digi Postpaid mobile number. Digi AirSIM Number Share can be used in Digi 4G LTE coverage areas.

2. What is an AirSIM Number Share?

The Digi AirSIM Number Share service is available to customers who are on mass Digi Postpaid plans. This is applicable to both principal and supplementary lines. You will need a compatible smartphone and smartwatch to use the service. To subscribe and/ or use the Digi AirSIM Number Share service, your account must be active with no overdue amount.

To enjoy Digi AirSIM Number Share, you need to:

1. Ensure you have a compatible iPhone and Apple Watch with the correct operating system installed (iOS 13.2 and WatchOS 6.1), or a compatible Samsung Galaxy Smartphone and Watch (LTE).
2. Check if you are on an eligible Digi Postpaid rate plan.
3. Turn on VoLTE (Please refer here).
4. Ensure that you do not have any unpaid bills on your Digi Postpaid account.

3. What are the devices supported by Digi AirSIM?

Digi AirSIM can be paired with:

• Apple Watch Series SE/ Apple Watch Series 3 (GPS + Cellular) or later
• Samsung Galaxy Watch Active2 (LTE) or later   

A minimum of Watch OS 6.1 (Apple device) needs to be installed in these devices. All these devices need to be supported by VoLTE. Once you have paired your smartwatch to your smartphone, the option to sign-up for Digi AirSIM Number Share will be available via the Watch App on your smartphone.

More devices will be made available in the future.

4. How much do I need to pay for the Digi AirSIM?

The Digi AirSIM Number Share service is available for RM10 per month.

5. How to set-up the Digi AirSIM?

Apple Watch Series:

Step 1: First, pair your Apple Watch to your iPhone

Step 2: Launch your Watch App and select ‘Mobile Data’. Click ‘Set Up Mobile Data’

Step 3: Enter your NRIC number/ Passport number/ Army ID number. Accept the T&Cs and continue

Step 4: Click ‘Done’ to complete the subscription. The ‘i’ icon should appear once subscription is completed

Step 5: On your Apple Watch, swipe up to see the green LTE connection

Step 6: Tap into ‘Settings’, then ‘General’, then ‘About’. Your network should appear as ‘Digi’

Step 7: You can now receive and make calls directly from your Apple Watch with the same mobile number.

Galaxy Watch Series:

Step 1: First, pair your Samsung Galaxy Watch to your phone

Step 2: Enter your NRIC number/ Passport number/ Army ID number. Accept the T&Cs and continue

Step 3: Select ‘Use Plan’ to continue setup. Your watch will download the AirSIM

Step 4: You will receive a SMS notification once your AirSIM is active

Step 5: Launch your Galaxy Watch App and select  ‘Mobile Plans’

Step 6: Your AirSIM status will show ‘ON’ if AirSIM is enabled on your watch

Step 7: On your Galaxy Watch, turn off the Bluetooth & WiFi. You will see LTE and Vo-LTE symbols when the watch is successfully connected to Digi network.

6. Can I unsubscribe/ re-subscribe/ suspend my Digi AirSIM?

Yes, you can. You will need to walk into a Digi Store to unsubscribe or re-subscribe to a Digi AirSIM Number Share service. 

If you suspend your Digi Postpaid line voluntarily while being on a Digi AirSIM Number Share service, only the primary line (i.e the phone) will be temporarily suspended. The accompanying Digi AirSIM Number Share service will not be suspended. However, if you would like to suspend both your Digi Postpaid line and the Digi AirSIM Number Share service, please kindly contact customer service.

Note: Should you choose to transfer ownership of your line to someone or convert it to a prepaid line, you will need to unsubscribe from the Digi AirSIM Number Share service before you can proceed.

7. What are other supplementary services supported by the AirSIM?

Call Forwarding Unconditional (primary), Call Waiting and Call Hold are all supported with Digi AirSIM Number Share. 

CallerTunes, Digi IDD passes and Digi Roaming passes are not supported. If you are a subscriber of CallerTunes, we will automatically unsubscribe the service within 48 hours of activating your AirSIM Number Share. Once completed, you will receive a termination SMS.

8. How can I track my Digi AirSIM usage and charges?

Digi AirSIM Number Share will appear on your bill as a 'Secondary SIM'. Domestic voice and data are covered under the standard Digi AirSIM Number Share service based on your primary Digi Postpaid plan. However, if you make a call directly from your Apple Watch to an overseas number, the standard International Direct Dial charging rates will apply as per the country rate published here. Standard charges apply for usage of voice, SMS, and data as these are not included in the standard Digi AirSIM Number Share service.

9. Can I pick up a call on both of my devices?

With Digi AirSIM Number Share, you may attempt to pick up calls on either of your devices. However, the call will only get connected to one device. Therefore, when you accept a call on the phone, you cannot listen in on the conversation from the watch and vice versa. Additionally, a watch cannot end a conversation picked up on the phone and vice versa.