CelcomDigi Fibre Add-Ons: Digital Trust Services

Internet Security by F-Secure

About Internet Security by F-Secure

1. Do I need to sign up for a new CelcomDigi fibre plan first before I can purchase the Cyber Security by F-Secure add-on? Can I only purchase this add-on if I’m on the 300Mbps plan and higher?
All subscribers of CelcomDigi fibre, regardless of their plan speed, can purchase the Cyber Security by F-Secure add-on. 

2. What is Internet Security by F-Secure and what does this protection cover?

Internet Security by F-Secure provides comprehensive device protection with features such as antivirus, spyware, and malware prevention, ransomware protection, secure browsing, detection of harmful sites, VPN for privacy, and parental control. Together, these features create a strong defense against various online threats, ensuring the security of your device and personal data.

3. What is the cost of Internet Security by F-Secure? 

4. What happens if I switch to a new device? Can I transfer the protection?
If you switch to a new device, you can transfer the protection. However, please note that the number of devices covered is as per your subscribed plan, and the duration of your device protection remains in accordance with your start and end date.

5. I subscribed to the 10-device plan and activated it on December 20, 2023. Currently, I've used protection for 7 devices. Will the coverage for the remaining 3 devices still last until December 20, 2024, like the other 10 devices?
Protection for all 10 devices whether utilized or not, will run from 20 December 2023 to 19 December 2024.

Installation Guide for Internet Security by F-Secure

1. Is the device protection compatible with my operating system?
Yes, F-Secure device protection is designed to be compatible with a range of operating systems such as Android, iOS, Windows and Mac, ensuring comprehensive security across various platforms.

2. How do I install the device protection on my device?

Kindly refer to the table below for the links:

Troubleshooting and Other Queries for Internet Security by F-Secure

1. What should I do if I encounter technical issues with the protection?
If you encounter technical issues with the protection, you can find helpful information to resolve them on the F-Secure community forum here. Login with your F-Secure user ID to access this forum. Alternatively, you may chat with an expert through the chat button here.

2. Is there a Customer Care number I can contact if I'm facing issues?
If you encounter any issues, feel free to reach out to our Customer Care team. They are available Monday to Friday from 9 am to 6 pm at +603-9212 6685. Please note that they are closed on public holidays.

3. What is the refund or cancellation policy if I no longer need the protection?

Unfortunately, refunds are not available after payment. However, you can easily manage your subscriptions within the F-Secure app under your account settings.