FAQ: iPhone 18 Pre-Order

1. When is the pre-order campaign period on Easy360? 

iPhone 18 on Easy360 will be available for pre-order from 8:00PM, 12th September 2026 until 23:59, 17th September 2026 through the CelcomDigi website, while stocks last.

2. What are the benefits of signing up during the pre-order period?

The iPhone 18 Pro series is available for pre-order with Easy360 device financing contract starting from CelcomDigi Postpaid 5G 100 plan and above. Pre-orders with selected CelcomDigi Postpaid plans include exclusive offers as detailed in the table below on a while stocks last basis.

3. How can I pre-order?

Step 1: Log on to the iPhone 18 pre-order page on the CelcomDigi Website.

Step 2: Select your preferred device, rate plan, and applicable offers.

Step 3: Proceed to check out and make payment. An upfront payment may be required.

4. Who is eligible to participate in this campaign? 

This campaign is open to:

• Existing CelcomDigi Postpaid subscribers who are not tied to any contract and have no call bar or other restrictions on their account.
• New customers including New Line Registrations, Port-Ins and Prepaid-to-Postpaid conversions.

5. Can I purchase more than one iPhone 18 with Easy360 during the pre-order campaign period?

Yes. Each customer is allowed to sign up for up to two (2) devices on Easy360 contracts under the same NRIC. Only one (1) Easy360 contract is allowed per mobile number.

6. What delivery options are available for online pre-orders?

Both home delivery and in-store pickup options are available during pre-order.

7. How will my pre-order freebie be delivered if I select in-store pickup?

If you select in-store pickup, you can collect your eligible freebie together with your device at your chosen selected store.

8. How do I get a free AirTag or AirPods Pro 3?

To claim your free gift, simply opt in to at least one eligible Purchase with Purchase (PWP) deal during your pre-order journey with a qualifying CelcomDigi Postpaid plan:

• CelcomDigi Postpaid 5G 120 & 140: Entitled to a free AirTag 
• CelcomDigi Postpaid 5G 160, 190, & One Plans: Entitled to free AirPods Pro 3

Complimentary 3 units of 10% OFF vouchers for selected Apple devices

9. Who is eligible for the three (3) 10% off vouchers for selected Apple devices?

Customers who pre-order an iPhone 18 and complete their payment within the iPhone 18 pre-order period are eligible to receive three (3) 10% off vouchers for selected Apple devices.

10. How will I receive my 10% off Apple product vouchers?

You will receive three (3) voucher codes from CelcomDigi via WhatsApp from 016-333 8888 within ten (10) working days from the date you receive your iPhone 18. Please follow the instructions provided in the WhatsApp message to redeem your vouchers and purchase eligible Apple devices via the CelcomDigi Online Store.

11. Can I use all three (3) vouchers in a single transaction?

No. Each voucher is valid for one (1) single-use transaction and may not be stacked. Each voucher can be used to purchase one (1) eligible Apple device per transaction and must be redeemed by 31 December 2026.

12. What are the Apple Devices what I am eligible to purchase with these vouchers?

You are eligible to purchase the following items, while stocks last:

• Apple Watch SE 3 GPS + Cellular 40mm 
• Apple Watch SE 3 GPS + Cellular 44mm 
• Apple Watch Series 11 GPS + Cellular 42mm 
• Apple Watch Series 11 GPS + Cellular 46mm 
• Apple Watch Ultra 3 GPS + Cellular 49mm 
• Apple iPad 11th Gen A16 WiFi (128GB)
• Apple iPad 11th Gen A16 WiFi Cellular (128GB)
• Apple 11-inch iPad Air M4 WiFi (128GB)
• Apple 11-inch iPad Air M4 WiFi Cellular (128GB)
• AirPods Pro 3
• AirPods 4

13. How do I redeem my 10% off Apple product voucher?

Step 1: Log in to the CelcomDigi Online Store.

Step 2: Choose the Apple product you want to buy.

Step 3: Verify your mobile number and proceed to checkout.

Step 4: Confirm or update your delivery details.

Step 5: Enter your voucher code and select Pay Now.

Step 6: Complete the payment and wait for your order confirmation.

FREE 3 months CelcomDigi Postpaid 5G GadgetSIM 30GB Supplementary Line (worth RM90)

14. How do I qualify for the free 3 months CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line?

Customers who pre-order an iPhone 18 from CelcomDigi during the pre-order period and complete their payment within the pre-order period are eligible for free 3 months CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line.

15. How do I obtain my free 3 months CelcomDigi Postpaid 5G GadgetSIM?

To enjoy the free 3 months CelcomDigi Postpaid 5G GadgetSIM, simply add a new CelcomDigi Postpaid 5G GadgetSIM 30GB plan as a supplementary line by 31 October 2026, under the same Principal Line used to sign up for your iPhone 18 pre-order.

You will receive a RM30 monthly service rebate for 3 months, credited to your bill within 60 days from the activation date of your CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line.

16. What happens after the 3 months CelcomDigi Postpaid 5G GadgetSIM rebate ends?

After the 3-month rebate period ends, the CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line will be charged at RM30/month, subject to your applicable bill cycle. 

17. What happens if I terminate the GadgetSIM or migrate to a non-eligible plan within the 3-month rebate period?

If you terminate the CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line or migrate to another plan within the 3-month rebate period, the remaining service rebate will be immediately forfeited.

18. Is the free 3 months CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line tied to a contract?

No. The CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line is not tied to a contract. Terminating the GadgetSIM will not affect your iPhone 18 Easy360 device contract.

19. What happens if I terminate my iPhone 18 Easy360 device contract within the first 3 months but keep the CelcomDigi Postpaid 5G GadgetSIM 30GB supplementary line? Will I still receive the 3-month rebate?

If the Easy360 device contract on iPhone 18 terminated within the first 3 months, your rebate will be forfeited.

FREE 1 Month (30 days) MobileSHIELD 1-Device Subscription

20. What are the eligibility requirements for the free 1 Month (30 Days) MobileSHIELD 1-Device Subscription?

You are eligible for the free 1 Month (30-Day) MobileSHIELD 1-Device Subscription if you pre-order an iPhone 18 and complete your payment within the pre-order period.

21. Am I eligible for the offer if I am already subscribed to the MobileSHIELD 1-Device Subscription?

Yes. Your eligibility and benefit will depend on whether you are an existing or new MobileSHIELD subscriber:

• Existing MobileSHIELD 1-Device subscriber: You will receive a RM10 bill rebate within 30 days after completing your iPhone 18 pre-order.
• New MobileSHIELD 1-Device subscriber: You will receive a free 1 Month (30-Day) MobileSHIELD 1-Device Subscription.

22. What happens when the free 1 Month (30 Days) MobileSHIELD subscription period expires?

Your MobileSHIELD 1-Device subscription will automatically continue at the standard monthly price (RM10/month) after your free 30-day period ends. If you’d prefer not to continue, you can cancel your subscription at any time all within CelcomDigi App. 

FREE iPad A16 WiFi 128GB (RRP RM2,049)

23. How do I qualify for the free iPad A16 WiFi 128GB?

To qualify for the free iPad A16 WiFi 128GB, you must:

1. Pre-order an iPhone 18 with an eligible plan; and
2. Add a new supplementary line or upgrade an existing supplementary line on any of the following eligible plans (with 50% discount on monthly commitment fee) by 31 October 2026:
   • CelcomDigi Postpaid 5G Supp 100 2026 (monthly Postpaid commitment fee RM50)
   • CelcomDigi Postpaid 5G Supp 120 2026 (monthly Postpaid commitment fee RM60)
   • CelcomDigi Postpaid 5G Supp 140 2026 (monthly Postpaid commitment fee RM70)
   • CelcomDigi Postpaid 5G Supp 160 2026 (monthly Postpaid commitment fee RM80)
   • CelcomDigi Postpaid 5G Supp 190 2026 (monthly Postpaid commitment fee RM95)

24. Will my supplementary line be subject to a contract? 

Yes. Your eligible supplementary line will be subject to a 24-month service contract with CelcomDigi.

• If you terminate the supplementary line before the contract ends, an early termination penalty will apply.
• The early termination penalty will be calculated based on the monthly commitment fee of the supplementary line × the remaining contract months.

25. If I activate multiple supplementary lines during the campaign period, which line will be subject to the 24-month contract?

The first supplementary line that you add or upgrade to an eligible supplementary plan during the campaign period from 12 September 2026 to 31 October 2026 will be tagged with a 24-month service contract.

26. If I already have an existing supplementary line of RM100 and above, am I eligible for the free iPad A16 WiFi 128GB?

No. You must upgrade your current plan or sign up for a new supplementary line to qualify.

27. How do I redeem my free iPad A16 WiFi 128GB?

The free iPad A16 WiFi 128GB can be redeemed via the CelcomDigi Online Store with the following steps:

• Receive your voucher: Within 10 days of receiving your device and completing your upgrade or new supplementary line registration (both requirements must be met), you will receive a WhatsApp voucher code from 016-333 8888 on the mobile number you used for pre-order. 
• Follow the redemption instructions provided in the WhatsApp message to redeem your free iPad A16 WiFi 128GB. Redemption steps as below:

Step 1: Log in to the CelcomDigi Online Store.

Step 2: Choose the Apple product you want to buy.

Step 3: Verify your mobile number and proceed to checkout.

Step 4: Confirm or update your delivery details.

Step 5: Enter your voucher code and select Pay Now.

Step 6: Complete the payment and wait for your order confirmation.

Protect+ by AppleCare Services

28. What is Protect+ by AppleCare Services?

Protect+ by AppleCare Services is a device care and support plan that extends technical support coverage and provides repair or replacement coverage for multiple Apple devices, subject to Protect+ by AppleCare Services terms and conditions.

29. Who is eligible for the Protect+ by AppleCare Services?

Customers who pre-order iPhone 18 during the pre-order period (12–18 September 2026) are eligible to sign-up for Protect+ plan. For more information about Protect+ click here.

JetSet Roam Pass

30. What is the JetSet Roam Pass?

The JetSet Roam Pass is an exclusive roaming pass available only to customers who pre-order the iPhone 18 during the official Pre-Order Campaign Period. It offers a one-time quota of 15GB high-speed Internet for use while travelling overseas.

31. What are the available options?

32. When can I subscribe to this Pass?

The Pass is available exclusively during the iPhone 18 Pre-Order journey. You must select it at the point of Pre-Order; it will not be available later. Each customer is entitled to subscribe to only one (1) JetSet Roam Pass.

33. When is the Pass valid?

The Pass will be activated starting from 1 October 2026 and valid for 90 days. Once activated, you will receive an SMS confirmation and the charges for the Offer shall be billed directly to the your account.

34. What happens when I use up the 15GB quota?

Upon your roaming quota exhaustion, you will be unable to use the internet while roaming overseas. To continue using data overseas, you may purchase a roaming pass via the CelcomDigi app.

35. How do I check my balance and usage?

You can track and manage your usage via the CelcomDigi app under the usage section.

36. Does the Pass include calls and SMS?

No. Calls and SMS while roaming will be charged separately at the prevailing international roaming rates published on the CelcomDigi website.

StreamMORE sooka Premium + 5GB

37. What is StreamMORE sooka Premium + 5GB?

It is a monthly subscription that includes access to sooka Premium and 5GB of high-speed Internet.

38. Is this subscription free with the Device pre-order?

No. It is an optional paid subscription and is separate from the Device purchase and Device contract.

39. How much does it cost?

RM44.90 per month, charged through your CelcomDigi account on a monthly renewal basis.

40. How do I subscribe?

Opt-in StreamMORE sooka Premium during the Device pre-order journey. CelcomDigi will enable the subscription to your registered mobile number from 1 October 2026. 

41. How will I know when my subscription has been successfully enabled?

You will receive an SMS and push notification via CelcomDigi App from CelcomDigi with activation instructions.

42. Do I still need to activate my sooka account?

Yes. After subscription is enabled, follow the instructions provided via CelcomDigi App to activate your sooka account before accessing the service.

43. When will I be charged?

The monthly subscription fee will be charged into your postpaid bill once it is successfully enabled.

44. Who is not eligible to subscribe?

The subscription is not available to:

• CelcomDigi Business subscribers; or
• customers with an active subscription to selected StreamMORE bundles, including StreamMORE sooka Entertainment, Entertainment+, Sports & Entertainment, Premium, Asian & Sports Bundle, Sports Bundle or Family Bundle.

45. Can I subscribe if I already pay for sooka through another payment method?

If you have an active sooka subscription purchased directly from sooka, an app store or another service provider, please cancel your subscription before selecting StreamMORE sooka Premium during the pre-order journey. This step is required to ensure the subscription can be successfully enabled.

46. Who should I contact if I have an existing sooka subscription or activation issue?

Please contact sooka directly through its applicable customer support channel for assistance with:

• cancellation of an existing sooka subscription;
• existing sooka account issues;
• account activation or linking; or
• access to sooka content.

47. Does the subscription automatically renew?

Yes. It will automatically renew every month at the prevailing subscription fee unless you cancel it.

48. How do I cancel the subscription?

You may cancel it through CelcomDigi’s applicable subscription cancellation channel or process. 

49. Will cancelling my iPhone 18 device contract on Easy360 also cancel the subscription?

No. The subscription is separate from the device contract. Cancelling, terminating or completing the device contract will not automatically cancel your StreamMORE sooka Premium subscription.

50. What content is available on sooka Premium?

Content is subject to sooka’s terms, supported devices and content availability. Sooka may change, replace or remove content from time to time.

iPhone 18 Pre-order exclusive rebate Port-In offer

51. What is the Port-In Offer?

Customers who successfully port in their mobile number to a CelcomDigi Postpaid plan and complete the pre order during the eligible period will enjoy an extra RM20 monthly rebate on their device contract for 24 months.

52. Who is eligible for the Port-In Offer?

You are eligible if you:

• Successfully port in your mobile number to CelcomDigi; and
• Complete your iPhone 18 pre-order by 17 September 2026.

53. How much rebate will I receive?

You can receive up to RM600 in total Port-In rebates throughout the contract period:

• iPhone 18 Pre-Order Exclusive Port-In Offer: RM20/month for 24 months = RM480
• BAU Port-In Rebate: RM20/month for 6 months = RM120

54. When will I receive the rebate?

Your rebate will be processed within 60 days after you received the device.

55. What happens if I terminate my Easy360 device contract earlier?

If you terminate your Easy360 Device Contract before completing the 24-month period, any remaining rebate will be forfeited.

56. Can I transfer the rebate to someone else?

No. The rebate is non-transferable, non-refundable, and cannot be exchanged for cash or other services.

Exclusive for existing CelcomDigi Postpaid subscribers: RM10/month rebate for 24 months

57. Who is eligible for the RM10/month rebate for 24 months?

You are eligible for the RM10/month device rebate for 24 months if you are an existing Postpaid customer with an account that has been active for more than 30 days.

58. Do I need to do anything to get the RM10/month rebate for 24 months?

No action is required. The RM10 monthly rebate will be automatically credited to your account within 60 days of your sign-up date.

Trade-In Bonus

59. What trade-in offer can I enjoy during the pre-order period?

Pre-order the iPhone 18, meet the eligibility criteria below, and complete your trade-in by 31 October 2026 to enjoy up to RM1,150 in trade-in bonus on top of your trade-in value.

60. Why is my estimated trade-in value on the CelcomDigi Trade-In app different from the value shown on the CelcomDigi website?

The estimated trade-in value shown on the CelcomDigi Trade-In app does not include applicable trade-in bonuses, except for the RM100 Credit-to-Bill.

Your applicable trade-in bonuses will be shown when you complete your trade-in.

61. How do I qualify for the RM1,150 trade-in bonus?

To qualify, you must:

• Pre-order the iPhone 18;
• Meet the eligibility criteria below; and
• Complete your trade-in by 31 October 2026.

See the examples below to see how much you could enjoy based on your eligibility:

• Scenario 1 – Customer A pre-orders the iPhone 18, signs up for a CelcomDigi Postpaid One Ultra 2026 plan and agrees to pay the RM10 Trade-In Lock-In Fee. Customer A subsequently trades in an iPhone 17 Pro Max and selected the “Credit to Postpaid Bill” as the trade-in option via the CelcomDigi Trade-In app by 31 October 2026.
  • Outcome: Customer A is entitled to a Trade-In Bonus of RM1,150 (as illustrated below), and the RM10 Trade-In Lock-In Fee will be refunded.

• Scenario 2 – Customer B pre-orders the iPhone 18, signs up for a CelcomDigi Postpaid 5G 140 2026 plan and does not opt for the RM10 Trade-In Lock-In Fee. Customer B subsequently trades in an iPhone 14 and selected the “Credit to Postpaid Bill” as the trade-in option via the CelcomDigi Trade-In app by 31 October 2026.
  • Outcome: Customer B is entitled to a Trade-In Bonus of RM400 (as illustrated below) but is not eligible for the RM10 Trade-In Lock-In Fee refund, as no fee was paid.

• Scenario 3 – Customer C pre-orders the iPhone 18, signs up for a CelcomDigi Postpaid 5G 100 2026 plan and agrees to pay the RM10 Trade-In Lock-In Fee. Customer C subsequently trades in an iPhone 8 Plus and selected “Credit to Postpaid Bill” as the trade-in option via the CelcomDigi Trade-In app by 31 October 2026.
  • Outcome: Customer C is entitled to a Trade-In Bonus of RM100 (as illustrated below), and the RM10 Trade-In Lock-In Fee will be refunded.

• Scenario 4 – Customer D pre-orders the iPhone 18, signs up for a CelcomDigi Postpaid 5G 140 2026 plan and agrees to pay the RM10 Trade-In Lock-In Fee. Customer D subsequently trades in an iPhone 15 Pro Max and selected “Bank Transfer” as the trade-in option via the CelcomDigi Trade-In app on 01 November 2026.
  • Outcome: Customer D will not be entitled to the Trade-In Bonus, and the RM10 Trade-In Lock-In Fee will not be refunded, as the Trade-In was not completed by the 31 October 2026 deadline as required under these Terms and Conditions.

62. What happens to my RM10 trade-in lock-in fee if I don't complete my trade-in by 31 October 2026?

The RM10 trade-in lock-in fee is non-refundable if you don't complete your trade-in by 31 October 2026.

You may learn more about the RM10 Trade-In Lock-In Fee here.

63. How can I trade in my device?

Simply download the latest CelcomDigi Trade-In app, run the device health check, and get your estimated trade-in value instantly. Once you accept the value, just follow the in-app steps to complete your trade-in. Click here for the full guide.

Note: The value shown in the CelcomDigi Trade-In app is an estimated trade-in value. Your final trade-in value will be confirmed after AI grading and a physical inspection when you hand your device over at one of our CelcomDigi Stores or to a CompAsia rider. Any adjustment to your final trade-in value will not affect the trade-in bonuses you're eligible for.

64. When will I receive my trade-in value and trade-in bonus?

• Credit-to-Bill: Within 60 days (next billing cycle)
• Bank Transfer: Within 4 business days

65. Where can I find more details about the CelcomDigi Trade-In programme?

You can click here to learn more.