FAQ: iPhone Duo Pre-Order
Modified on Fri, 16 Oct at 8:00 PM
1. When is the pre-order campaign period on Easy360?
iPhone Duo on Easy360 will be available for pre-order from 8:00PM, 16th October 2026 until 23:59, 22nd October 2026 through the CelcomDigi website, while stocks last.
2. What are the benefits of signing up during the pre-order period?
The iPhone Duo series is available for pre-order with
- Easy360 device financing contract starting from CelcomDigi Postpaid 5G 100 plan upwards and;
- Pakej MegaJimat starting from CelcomDigi Postpaid 5G 140 plan upwards.
Pre-orders with selected CelcomDigi Postpaid plans include exclusive offers as detailed in the table below on a while stocks last basis.
| Eligible Plans | ||
|
|
|
| Standard freebie in this campaign | ||
| 3 units of CelcomDigi Online Store 10% discount vouchers for selected Apple products, including AirPods, iPad and Apple Watch (excluding iPhone) | ||
Free gifts with add-ons | ||
FREE Apple Pencil USB-C (RRP: RM349) with purchase of any of the following add-ons during pre-order journey:
| FREE AirPods5 (RRP: RM599) and Apple Pencil USB-C (RRP: RM349) with purchase of any of the following add-ons during pre-order journey:
FREE iPad A16 WiFi 128GB (RRP: RM2,049) with new sign-up or upgrade of existing supplementary lines on Postpaid 5G 100 plan and above with 24-month service contract | |
| Bill rebates | ||
MNP Port-In exclusive (Rebate up to RM600)
| ||
3. How can I pre-order?
Step 1: Log on to the iPhone Duo pre-order page on CelcomDigi Website.
Step 2: Select your preferred device, rate plan, and applicable offers.
Step 3: Proceed to check out and make payment. An upfront payment may be required.
4. Who is eligible to participate in this campaign?
This campaign is open to
- Existing CelcomDigi Postpaid subscribers who are not tied to any contract and have no call bar or other restrictions on their account.
- New customers, including New Line Registrations, Port-Ins and Prepaid-to-Postpaid conversions.
5. What delivery options are available for online pre-orders?
Both home delivery and in-store pickup options are available during pre-order.
6. How will my pre-order freebie be delivered if I select in-store pickup?
If you select in-store pickup, you can collect your eligible freebie together with your device at your chosen selected store.
7. When will I receive my iPhone Duo?
Delivery/pick-up for purchases made during the pre-order period will begin from 23 October 2026 onwards and may take up to 4 weeks to arrive. If you selected in-store pickup, you would receive a WhatsApp message and/or email once your order is ready for collection. You must collect within 7 days of receiving the WhatsApp message and/or email otherwise the device will be released to the next pre-order and you will have to wait until the next shipment of orders arrive.
8. How do I get a free Apple Pencil USB-C or AirPods5?
To claim your free gift, simply opt in to at least one eligible Purchase with Purchase (PWP) deal during your pre-order journey with a qualifying CelcomDigi Postpaid plan
- CelcomDigi Postpaid 5G 140 & 160: Entitled to a free Apple Pencil USB-C
- CelcomDigi Postpaid 190, & One Plans: Entitled to free an AirPods5 and an Apple Pencil USB-C
9. What should I do if the iPhone Duo shows as out of stock?
Click “Notify Me” here, choose your preferred storage and color, and enter your name and mobile number. Once it is back in stock, CelcomDigi will notify you via WhatsApp.
3 units of CelcomDigi Online Store 10% discount vouchers for selected Apple devices
10. Who is eligible for the three (3) 10% off vouchers for selected Apple devices?
Customers who pre-order and complete their payment within the pre-order period are eligible to receive three (3) 10% off vouchers for selected Apple devices.
11. How will I receive my 10% off Apple product vouchers?
You will receive three (3) voucher codes from CelcomDigi via SMS from 29000MYCD within thirty (30) working days from the date you receive your device.
12. Can I use all three (3) vouchers in a single transaction?
No. Each voucher is valid for one (1) single-use transaction and may not be stacked. Each voucher can be used to purchase one (1) eligible Apple device per transaction and must be redeemed by 31 December 2026.
13. What are the Apple Devices what I am eligible to purchase with these vouchers?
You are eligible to purchase the following items, while stocks last:
- Apple Watch SE 3 GPS + Cellular 40mm
- Apple Watch SE 3 GPS + Cellular 44mm
- Apple Watch Series 11 GPS + Cellular 42mm
- Apple Watch Series 11 GPS + Cellular 46mm
- Apple Watch Ultra 3 GPS + Cellular 49mm
- Apple iPad 11th Gen A16 WiFi (128GB)
- Apple iPad 11th Gen A16 WiFi Cellular (128GB)
- Apple 11-inch iPadAir M4 WiFi (128GB)
- Apple 11-inch iPadAir M4 WiFi Cellular (128GB)
- AirPods Pro 3
- AirPods 4
14. How do I redeem my 10% off Apple product voucher?
Step 1: Log in to the CelcomDigi Online Store.
Step 2: Choose the Apple product you want to buy.
Step 3: Verify your mobile number and proceed to checkout.
Step 4: Confirm or update your delivery details.
Step 5: Enter your voucher code and select Pay Now.
Step 6: Complete the payment and wait for your order confirmation.
FREE iPad A16 WiFi 128GB (RRP RM2,049)
15. How do I qualify for the FREE iPad A16 WiFi 128GB?
To qualify for the FREE iPad A16 WiFi 128GB, you must:
- Pre-order an iPhone Duo with an eligible plan (refer to FAQ 2); and
- Add a new supplementary line or upgrade an existing supplementary line on any of the following eligible plans (with 50% discount on monthly commitment fee) by 31 October 2026:
- CelcomDigi Postpaid 5G Supp 100 2026 (monthly Postpaid commitment fee RM50)
- CelcomDigi Postpaid 5G Supp 120 2026 (monthly Postpaid commitment fee RM60)
- CelcomDigi Postpaid 5G Supp 140 2026 (monthly Postpaid commitment fee RM70)
- CelcomDigi Postpaid 5G Supp 160 2026 (monthly Postpaid commitment fee RM80)
- CelcomDigi Postpaid 5G Supp 190 2026 (monthly Postpaid commitment fee RM95)
16. Will my supplementary line be subject to a contract?
Yes. Your eligible supplementary line will be subject to a 24-month service contract with CelcomDigi.
- If you terminate the supplementary line before the contract ends, an early termination penalty will apply.
- The early termination penalty will be calculated based on the monthly commitment fee of the supplementary line × the remaining contract months.
17. If I activate multiple supplementary lines during the campaign period, which line will be subject to the 24-month contract?
The first supplementary line that you add or upgrade to an eligible supplementary plan during the campaign period from 16 October 2026 to 31 October 2026 will be tagged with a 24-month service contract.
18. If I already have an existing supplementary line of CelcomDigi Postpaid 5G 100 plan and above, am I eligible for the free iPad A16 WiFi 128GB?
No. You must upgrade your current plan or sign up for a new supplementary line to qualify.
19. If I have already added a new supplementary line or upgraded an existing supplementary line of CelcomDigi Postpaid 5G 100 plan and above before the pre-order period, am I eligible for the free iPad A16 WiFi 128GB?
No. You must complete the addition or upgrade of the supplementary line to RM100 and above during the campaign period from 16 October 2026 to 31 October 2026 to qualify.
20. How do I redeem my free iPad A16 WiFi 128GB?
The free iPad A16 WiFi 128GB can be redeemed via the CelcomDigi Online Store with the following steps:
- Receive your voucher: Within 30 working days after receiving your device and completing your upgrade or new supplementary line registration (both requirements must be met), you will receive a voucher code via SMS 29000MYCD on the mobile number you used for your pre-order
- Follow the redemption instructions below to redeem your FREE iPad A16 WiFi 128GB. Redemption steps as below:
Step 1: Log in to the CelcomDigi Online Store.
Step 2: Choose the Apple product you want to buy.
Step 3: Verify your mobile number and proceed to checkout.
Step 4: Confirm or update your delivery details.
Step 5: Enter your voucher code and select Pay Now.
Step 6: Complete the payment and wait for your order confirmation.
Protect+ by AppleCare Services
21. What is Protect+ by AppleCare Services?
Protect+ by AppleCare Services is a device care and support plan that extends technical support coverage and provides repair or replacement coverage for multiple Apple devices, subject to Protect+ by AppleCare Services terms and conditions.
22. Who is eligible for the Protect+ by AppleCare Services?
Customers who pre order during the campaign period are eligible to sign-up for Protect+ plan.
23. How do I sign up for Protect+ by AppleCare Services?
To make it easy for you, Protect+ plan is automatically included with your subscription when you pre-order.
You may choose to opt out during checkout. If you decide not to subscribe at the time of purchase but change your mind later, you can sign up for Protect+ within 60 days of purchasing your iPhone at any CelcomDigi retail store.
24. What services are included under Protect+ by AppleCare Services?
For more information about Protect+ click here.
25. What is the plan for Protect+ by AppleCare Services?
| iPhone Model | Subscription Plan |
| iPhone Duo | RM86/month |
JetSet Roam Pass
26. What is the JetSet Roam Pass?
The JetSet Roam Pass is an exclusive roaming pass available only to customers who pre-order the iPhone 18 during the official Pre-Order Campaign Period. It offers a one-time quota of 15GB high-speed Internet for use while travelling overseas.
27. What are the available options?
| Option 1: JetSet Roam Pass (SG, ID, TH) | Option 2: JetSet Roam Pass (Worldwide) | |
| Price | RM49 | RM99 |
| Validity | 90 days from provisioning date | |
| Quota (for entire validity period) | 15GB High-Speed internet | |
| Participating countries | 3 Countries Singapore, Indonesia & Thailand | 95 Countries Argentina, Bulgaria, Chile, El Salvador, Georgia, Guatemala, Guernsay, Iraq, Jordan, Mexico, Peru, Puerto Rico, Slovakia, Albania, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Cambodia, Canada, China, Congo Democratic, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Korea South, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao China, Malta, Mozambique, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vietnam. |
28. When can I subscribe to this pass?
The pass is available exclusively during the iPhone Duo pre-order journey. You must add on this pass during the pre-order journey as it will not be available for purchase later.
29. When is the pass valid?
The pass will be activated starting 2 November 2026 onwards and will be valid for 90 days. Once activated, you will receive an SMS confirmation, and the subscription charge will be billed directly to your account in your next bill.
30. What happens when I use up the 15GB quota?
Upon your roaming quota exhaustion, you will be unable to use the internet while roaming overseas. To continue using data overseas, you may purchase a roaming pass via the CelcomDigi app.
31. How do I check my balance and usage?
You can track and manage your usage via the CelcomDigi App under the usage section.
32. Does the pass include calls and SMS?
No. Calls and SMS while roaming will be charged separately at the prevailing international roaming rates published on the CelcomDigi website.
iPhone Duo Pre-order exclusive rebate Port-In offer
33. What is the pre-order port-in offer?
Customers who successfully port in their mobile number to a CelcomDigi Postpaid plan and complete the pre-order during the eligible period will enjoy an extra RM20 monthly rebate on their device contract for 24 months.
34. Who is eligible for this port-in offer?
You are eligible if you have successfully port-in your mobile number to CelcomDigi and complete your iPhone Duo purchase by 22nd October 2026
35. How much rebate will I receive?
You will receive up to RM600 in total port-in rebates throughout the contract period:
- iPhone Duo Pre-Order Exclusive Port-In Offer: RM20/month for 24 months = RM480
- Standard Port-In Rebate: RM20/month for 6 months = RM120
36. When will I receive the rebates?
Your rebates will be processed within 60 days after the device is received.
37. What happens if I terminate my Easy360 device contract earlier?
If you terminate your Easy360 Device Contract before completing the 24-months period, any remaining rebate will be forfeited.
38. Can I transfer the rebate to someone else?
No. The rebate is non-transferable, non-refundable, and cannot be exchanged for cash or other services.
Trade-In Bonus
39. What trade-in offer can I enjoy during the pre-order period?
Pre-order the iPhone Duo, meet the eligibility criteria below, and complete your trade-in by 31 October 2026 to secure your trade-in value
40. How do I qualify for the RM500 trade-in bonus?
To qualify, you must:
- Pre-order the iPhone Duo;
- Meet the eligibility criteria below; and
- Complete your trade-in by 31 October 2026.
| Trade-In Offer | Eligibility Criteria | Trade-In Bonus |
Trade in an eligible iPhone device model |
| RM50 |
| RM100 | |
| RM200 | |
| iPhone 16 Pro & Pro Max | RM300 | |
| iPhone 17 Pro & Pro Max | RM400 | |
| Select “Credit to Postpaid Bill” as the Trade-In option | Credit to Postpaid Bill | RM100 |
40. How can I trade in my device?
Simply download the latest CelcomDigi Trade-In app, run the device health check, and get your estimated trade-in value instantly. Once you accept the value, just follow the in-app steps to complete your trade-in. Click here for the full guide.
Note: The value shown in the CelcomDigi Trade-In app is an estimated trade-in value. Your final trade-in value will be confirmed after AI grading and a physical inspection when you hand your device over at one of our CelcomDigi Stores or to a CompAsia rider.
- Credit-to-Bill: Within 60 days (next billing cycle)
- Bank Transfer: Within 4 business days
42. Where can I find more details about the CelcomDigi Trade-In programme?
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
