Do More with CelcomDigi WhatsApp “Quick Assist”
Modified on Fri, 4 Sep at 4:15 PM
You can now do more with CelcomDigi WhatsApp!
Get quick answers to your enquiries through an AI-powered conversational experience, along with convenient self-service options, right from the messaging app you use every day.
Explore CelcomDigi WhatsApp
Get answers, find information and discover the latest offers on CelcomDigi WhatsApp. Simply choose from these three options in the menu:
- Quick Assist – Get convenient self-service options for selected enquiries and take care of common requests right at your fingertips. You can also ask questions in your own words and get quick, personalised answers from our AI-powered conversational bot.
- Get Support – Find what you need easily through guided menu options for a range of enquiries and services. You can also connect with a WhatsApp live agent if you need more assistance.
- Offers & Alerts – Discover the latest CelcomDigi promotions and offers, and stay updated with important service updates, including outage information, all in one place.
How to Get Started with “Quick Assist”
Click here to open CelcomDigi WhatsApp, then go to Menu ⮞ Quick Assist to explore the available options and get started.
What can you do on CelcomDigi WhatsApp "Quick Assist"?
What you can do | Description |
Understand your bill | Use our Bill Explainer on WhatsApp to get quick answers about your bill, check your payment due date, view your bill statement, change your bill language and preferences, or raise a bill dispute. |
Manage your voicemail | Activate or deactivate your voicemail directly through WhatsApp. |
Manage your port-in | Check your port-in status or resubmit your port-in request through WhatsApp. |
Check your internet usage | Get a summary of your data usage, including your current data balance. You can also ask questions about your internet usage. |
Check your contract | Check your contract details, including your contract period, remaining period and applicable early termination fee. |
Reload your account | Reload your prepaid line with just a few taps. |
Explore StreamMORE offers | Explore entertainment subscriptions and offers for services such as Disney+, Viu, iQIYI, sooka and Prime Video. |
Need to speak to a live agent?
If your enquiry requires further assistance, connect with our WhatsApp live agent who already knows what you need. Continue where you left off and get your enquiry resolved right away.
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