FAQ: StreamMORE Family Bundle (Postpaid)

General

1. What is StreamMORE Family Bundle?

StreamMORE Family Bundle is an add-on for CelcomDigi Postpaid customers that gives you access to multiple family and entertainment streaming services in one subscription, along with extra Internet quota.

2. What is included in StreamMORE Family Bundle?

The bundle includes:

• Disney+ (Premium)
• sooka (Premium)
• Viu (Premium) 
• 10GB monthly internet quota 

3. Who can subscribe to this bundle?

The StreamMORE Family Bundle is available to all CelcomDigi Postpaid customers, except:

• Customers on the following plans with Disney+ and Viu included:
  1. CelcomDigi One^™ Ultra
  2. CelcomDigi One^™ Pro
  3. CelcomDigi Postpaid 5G 2026 190
  4. CelcomDigi Postpaid 5G 2026 140
  5. CelcomDigi Postpaid 5G 2026 120
  6. CelcomDigi Postpaid 5G 2026 100
  7. Pakej Mega Jimat with 12 months contract
• Customers subscribed to Mega Add-Ons Disney+, sooka and Viu.

4. What access do I get with the streaming services?

You will enjoy access across all included streaming services as detailed below:

a. Disney+ (Premium)

b. sooka (Premium)

c. Viu (Premium) 

Subscription

5. How do I subscribe?

You can subscribe via:

• CelcomDigi App 
• CelcomDigi website 
• CelcomDigi stores 

6. Can I buy more than one StreamMORE Bundle? 

Yes, you can subscribe to more than one StreamMORE bundle, as long as the streaming services do not overlap.

If you subscribe to another bundle that includes the same streaming service as your existing bundle, your existing subscription will be replaced immediately. The new bundle will take effect right away, and no refund will be provided for any unused period.

Example: 

If you already have the StreamMORE Asian Bundle and subscribe to the StreamMORE Family Bundle (which also includes Viu), your Asian Bundle will be replaced by the Family Bundle.

7. My plan already comes with a streaming service. Can I still subscribe to the bundle?

Yes, you can still subscribe. However, you can only choose bundles that do not include the same streaming service already provided in your plan. Example: If your plan includes Viu, you will not be able to subscribe to the StreamMORE Family Bundle.

8. Will I be notified before the change is made?

Yes, you will be shown a confirmation message before proceeding with any subscription or bundle change.

9. What is the validity?

The bundle is valid for 30 days from the time of subscription.

10. What happens if my internet quota is used up?

Once your quota is fully used, usage will continue from your base Postpaid data plan.

11. Is this an auto-renew subscription?

Yes, the bundle will automatically renew every 30 days unless cancelled.

12. When will I be charged?

Charges are billed upon subscription 

Recurring charges apply every 30 days 

Activation

13.   How do I activate each streaming service?

After successful subscription, you will receive activation notifications via SMS and Push Notification in the CelcomDigi App of the successful transaction. To start watching:

• Go to Lifestyle → My Subscriptions
• Select the respective StreamMORE Bundle
• Click the “Access Via” link to activate all your streaming services respectively

Important Note:

Customers are required to use the same mobile number used for subscription during activation and login.

14. When can I start watching?

You can start watching immediately after successful activation.

15. Manage Your Subscription

How do I cancel or unsubscribe the Family Bundle?

You can cancel via: CelcomDigi App → My Subscriptions → Select Family Bundle → Unsubscribe

16. Can I cancel or unsubscribe individual streaming services within the bundle?

No, the bundle must be cancelled as a whole. Individual streaming services cannot be cancelled separately.

17. Where can I perform the cancellation or unsubscribe to the bundle?

Cancellation or unsubscribing can only be done via the CelcomDigi App and cannot be performed through the streaming service providers. 

18. What happens after cancellation or unsubscription?

Your subscription will remain active until the end of your current billing cycle. No further charges will be applied after that.

Important Notes

• Multiple StreamMORE Add-Ons (singles or bundles) are allowed as long as the streaming services do not overlap.  
• Bundles with overlapping streaming services will replace the existing subscription immediately.
• Individual streaming services cannot be managed separately.
• All subscription changes must be done via the CelcomDigi App.