Self-Troubleshoot Roaming Network Issues

Modified on Tue, 16 Apr 2024 at 07:32 AM

If you encounter any issues while browsing the Internet while roaming, please refer to the self-troubleshooting guide below for assistance.

 

1. Ensure that the Access Point Name (APN) in your device is correct

iPhone Users

Android Users

iOS 17 and later:

  1. Go to ‘Setting’
  2. Go to ‘Mobile Service’
  3. Go to ‘Mobile Data Network’
  4. Key in ‘celcom3g’ for Celcom subscriber or ‘diginet’ for Digi subscriber.

 

iOS 16 and earlier:

  1. Go to ‘Setting’
  2. Go to ‘Mobile Data’
  3. Go to ‘Mobile Data Options’
  4. Go to ‘Mobile Data Network’
  5. Go to ‘APN’
  6. Key in ‘celcom3g’ for Celcom subscriber or ‘diginet’ for Digi subscriber.

Samsung:

  1. Go to ‘Setting’
  2. Search for ‘Connection’
  3. Go to ‘Mobile Networks’
  4. Go to 'Access Point Names (APN)'
  5. Key in ‘celcom3g’ for Celcom subscriber or ‘diginet’ for Digi subscriber.

 

Huawei:

  1. Go to ‘Setting’
  2. Go to ‘Mobile Network’
  3. Go to ‘Mobile Data’
  4. Go to 'Access Point Names (APN)'
  5. Key in ‘celcom3g’ for Celcom subscriber or ‘diginet’ for Digi subscriber.

 

Oppo:

  1. Go to ‘Setting’
  2. Go to ‘Dual SIM & Mobile Network’
  3. Go to ‘SIM Info’
  4. Go to 'Access Point Name
  5. Click 'Reset'.

 

Please ensure you have enabled data roaming in your mobile phone settings and in your mobile plan. If the issue persists, try switching to another network operator or reset the network setting.

 

2.  Manually switch to another network operator

iOS

Step 1: Go to your phone 'Settings'

Step 2: Select 'Mobile Service’ and then 'Network Selection'

Step 3: Switch off 'Automatic' and select another network operator.


Android

Step 1: Go to your phone ‘Settings’

Step 2: Select ‘Connections’ and then ‘Mobile networks’

Step 3: Tap on ‘Network operators’

Step 4: Switch off ‘Select automatically’ and select another network operator.

 

Note: You won’t be charged for switching between different mobile operator networks within the Roaming Internet Pass validity period.

 

3. Reset the network setting

Phone Model

Reset Network Setting Instructions

Apple

  • iOS 15 or later:  Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings
  • iOS 14 or earlier: Go to Settings > General > Reset > Reset Network Settings

Samsung

Go to Settings > General management > Reset > Reset network settings > Reset settings > Select Reset to confirm

Huawei

Go to Settings > System & updates > Reset > touch Reset network settings, then follow the onscreen instructions to reset network settings

Vivo

Go to Settings > System management/System > Backup & reset/Reset options, reset network settings, and then try again

Oppo

Go to Settings > Additional Settings > Back up and reset > Reset phone > Reset network settings > Reset network settings again

 

If the issue persists, please contact our 24-hour customer support by dialing *125# (Celcom & Digi)

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