CelcomDigi Fibre

Frequently Asked Questions

Note: Any monthly rebates will only be reflected within 60 days of fibre line activation.

1. What is CelcomDigi Fibre?

CelcomDigi Fibre is a home broadband service that comes with ultra high-speed, unlimited Internet at an affordable price.

2. What are the plans and monthly fees?

3. Who can sign up for CelcomDigi Fibre?

Anyone who is 18 years old and above can sign up for CelcomDigi Fibre. Please note that if you are a foreigner, a RM500 deposit will be required.   

4. How do I sign up for CelcomDigi Fibre? 

Just fill up this form here and our staff will be in touch to make arrangements. Alternatively, you can walk in to the nearest Celcom bluecube or Digi Store. 

5. Do CelcomDigi Fibre plans come with any devices?

Good news! All our plans come with FREE mesh-enabled WiFi 6 routers, as below:

6. I’m a postpaid customer, do I get to enjoy any offers for fibre?

All new and existing postpaid customers on eligible CelcomDigi, Celcom or Digi postpaid plans can enjoy RM10 monthly rebate on your fibre plan.

 *Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill. The monthly rebate is for 24 months only.

7. How do I know if I’m using an eligible postpaid plan? 

Your postpaid plan value must be RM60 and above to enjoy monthly rebates and the “FREE months” offer.

8. How long will the monthly rebate be granted? 

You will enjoy the rebates for 24 months if the postpaid line remains active. 

9. How can I enjoy the FREE 6 months offer?

Postpaid customers (RM60 plans and above) who sign up for a 300Mbps plan during the promotion period will be able to enjoy FREE 6 months of fibre.

*Customer must maintain an active eligible CelcomDigi, Celcom or Digi postpaid plan. All rebates can be found in your monthly fibre bill.

10. I just got my first fibre bill. Why don’t I see any rebates?

 It may take up to 60 days for any rebates to be reflected in your fibre bill.

Hence in month 1 you may still need to pay the full amount. But rest assured if that happens, month 2 onwards will be free and you will enjoy 6 months of free fibre.

Here’s how rebates reflected in the 2nd month work:

Note: Service contract period has ended.

Alternatively, your rebates may be reflected starting in the 1st month:

11. Will I still be eligible for the promotion if I subscribe during the promotion period but schedule installation after it ends?

Yes, you will still be eligible for the offer if you register during the promotion period.

12. Does CelcomDigi Fibre come with a contract?

Yes, all new CelcomDigi Fibre plans come with a 24-month contract.

13. What happens if I terminate my CelcomDigi Fibre within the contract period?

Early termination of CelcomDigi Fibre will incur a penalty. The number of remaining contract months x monthly fee or RM500, whichever higher, will be imposed as an early termination penalty.

14. Am I allowed to change my CelcomDigi Fibre plan?

Yes, you are allowed to upgrade or downgrade your CelcomDigi Fibre plan even during the contract period. Upgrades are free of charge, however for each downgrade request, a downgrade fee of RM50 will be imposed.

15. I’m a new 1Gbps customer with free premium WiFi 6 router, am I allowed to change my CelcomDigi Fibre plan? 

No, you will not be able to downgrade your CelcomDigi Fibre plan during the contract period. 

16. What will happen to my rebate if I change my CelcomDigi Fibre plan?

• Monthly Rebate:

Your monthly rebate will be updated according to the latest combination of your postpaid + fibre plan, and you will continue receiving the monthly rebate as long as you maintain an active eligible postpaid plan and the fibre line is still within the service contract.

• Fibre Rebate:

Customer will no longer enjoy the FREE 6 months offer rebate.

17. Can I relocate my CelcomDigi Fibre service?

Yes, you may relocate your CelcomDigi Fibre service subject to coverage availability. Just walk in to any Celcom bluecube or Digi Store to submit your relocation request, and make sure you bring the current equipment to the new address at the time of installation.

You will be able to enjoy the latest promotional offer and be re-contracted for 24 months upon successful relocation.

If your new address is not in CelcomDigi Fibre coverage, you will be offered 5G Home WiFi as an alternative until a fibre port is provided. However, if this option is not acceptable, early termination penalty of fibre account will be imposed if you are still within contract.