FAQ: Samsung TV via Easy360

1. How will I receive my Samsung TV and free speaker?

• After subscribing via Easy360, you must complete the WhatsApp delivery form and submit your delivery address using the same mobile number used during subscription.
• Your Samsung TV will be delivered directly to your submitted address.
• If you are eligible for the free speaker, it will be delivered together with your Samsung TV. The free speaker is offered on a while stocks last basis. If you do not receive the free speaker at the point of delivery, it means that the stock has been fully redeemed.

2. What do I need to do after subscribing?

You must complete the WhatsApp delivery form and submit your delivery address using the same mobile number used for subscription.

If you do not complete this step:

• Your TV order will not be processed
• You will still be charged monthly subscription fees

3. Can I change my delivery address after submission?

No. Once your delivery address has been submitted via the WhatsApp form, it is considered final and cannot be changed. Please ensure that all delivery details are accurate and complete before submitting the form.

4. How will I know my order is confirmed?

You will receive an order confirmation email within 3 working days, along with a tracking number to monitor your delivery. The email will be sent by our delivery partner from: no-reply@midland.com.my.

5. How do I schedule my delivery?

After receiving your confirmation, you will get a WhatsApp message from the delivery partner (GDEX) to schedule your delivery. The WhatsApp will be sent from the following number: +1 (555) 775-5553.

Estimated timelines:

• West Malaysia: Within 7 working days
• East Malaysia: Within 30 working days

You must reply to confirm your delivery date and time. Failure to respond may result in delays.

6. Can I reschedule my delivery?

Yes. You must contact the delivery partner directly using the contact number provided in the WhatsApp message to reschedule your delivery.

7. What happens if I miss my delivery?

If you are not available at the scheduled delivery time or if delivery fails, you will need to reschedule your delivery directly with the delivery partner using the contact number provided in the WhatsApp message sent to you.

8. Is delivery free?

Yes, delivery is free within coverage areas. Coverage includes locations accessible by standard road transportation in West and East Malaysia, including Labuan and Langkawi. Areas outside of coverage will not be eligible to subscribe to the Samsung TV via Easy360.

9. Does the delivery include installation?

Yes, delivery includes free installation of the TV stand only. Wall mounting and installation must be arranged separately with the delivery partner at your own cost.

10. What happens when my TV is delivered?

You (or an authorised representative) must be present to receive the TV. The TV will not be delivered if there is no one available to receive it. You should inspect the TV during delivery before accepting it.

11. Can someone else receive the Samsung TV on my behalf?

Yes, an authorised representative may receive the Samsung TV on your behalf. The authorised representative must be present at the delivery address and should inspect the Samsung TV at the point of delivery before accepting it.

12. What if my TV is faulty upon delivery?

If a fault is found during delivery, the delivery partner will arrange for a replacement. You will receive a new order confirmation email and a new WhatsApp notification from the delivery partner to schedule a replacement delivery.

13. What if my TV becomes faulty after delivery?

You will need to contact Samsung Customer Care directly at 1800-88-9999 to claim under the 2-year manufacturer warranty.

14. When will my billing start?

Your monthly subscription charges will begin from the date your subscription is successfully activated, even if your Samsung TV has not yet been delivered.

15. Am I tied to a contract?

Yes. Once you subscribe, you will be committed to a 24-month or 36-month contract, depending on your selected plan.

16. Can I cancel my subscription before receiving the TV?

No. Once your subscription is activated, it is contractually binding. Early cancellation will result in early termination charges and/or recovery of device subsidy, even if you have not received the Samsung TV.

17. Can my order be cancelled or rejected?

Yes. Orders may be cancelled or rejected due to incomplete information, ineligibility, suspected fraud, or stock unavailability.

18. What if the TV is out of stock?

If your selected Samsung TV model is unavailable, delivery may be delayed or replaced with a model of similar value.

19. What happens if delivery fails multiple times?

Delivery will be attempted up to three (3) times. If all delivery attempts fail, your order will be placed on hold until you contact CelcomDigi Customer Service for further assistance. Please note that your monthly subscription charges will continue during this period.