FAQ: CelcomDigi Postpaid 5G Plan 2026 Plan Benefits
Modified on Thu, 5 Feb at 3:00 PM
Roaming Benefits
1. How do I enjoy the 50% Roaming Pass Discount on the eligible CelcomDigi Postpaid 5G 2026 Plan?
Customers that sign up on CelcomDigi Postpaid 5G 120 2026 plan and above (principal & supplementary plans) will get to enjoy 50% discount on the 3-Day, 3-Day Unlimited, 7-Day Unlimited, 14-Day Unlimited and 30-Day Unlimited roaming passes. This benefit will be ongoing until further notice.
These one-time off roaming passes will be shown at their full price on the CelcomDigi app. You can proceed to purchase any of these one-time off roaming passes, and the 50% discount will be applied to your bill at the end of the bill cycle.
2. I am currently on the CelcomDigi Postpaid 5G 190 2026 principal / supplementary plan. Am I entitled for the Free Roaming offer?
Yes, you will enjoy 30GB high-speed internet and 15 minutes of free roaming voice calls to Singapore, Indonesia and Thailand. Do note that the 15-minute roaming voice call applies to:
- Call to Malaysia
- Calls within the roaming country
- Incoming calls while roaming
- Calls to other countries while roaming will be charged at standard Pay-As-You-Use rates
Supplementary Line Discount Benefit
3. How do I enjoy the Supplementary Line Discount on the eligible CelcomDigi Postpaid 5G 2026 Plans?
The supplementary line discount is automatically applied in your current bill cycle when you add an eligible supplementary line. Please note that the discount only applies to supplementary lines registered under active CelcomDigi Postpaid 5G 2026 principal plans below:
CelcomDigi Postpaid 5G 2026 Plans | ||||||||
Principal Plan | RM45 | RM65 | RM80 | RM100 | RM120 | RM140 | RM160 | RM190 |
Supplementary lines eligibility | N/A | N/A | 3 lines | 6 lines | 6 lines | |||
Eligible Plans for Supplementary Line | N/A | N/A | Any Postpaid SE or Postpaid 5G 2026 plans | |||||
Supplementary line discount | N/A | N/A | 10% | 50% | ||||
Please note that your supplementary line will need to be in the same billing account as your principal line. Supplementary line that are on a different billing account will not be entitled for the rebate.
Included Security and Entertainment Benefits
4. What security and entertainment benefits are included in the CelcomDigi Postpaid 5G 2026 plan?
Yes, for as long as CelcomDigi has an active partnership with the security and entertainment providers below, customers on eligible principal or supplementary plans will receive the security and entertainment subscription below for free:
Eligible Principal & Supplementary Plans | Included Security & Entertainment Subscription |
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5. I have just registered for the Postpaid plan above. How do I unlock my free included security and entertainment subscription benefits?
You can activate your free subscriptions by first downloading the all-new CelcomDigi app and following the steps below:
| Access | Steps |
Viu Premium | Via CelcomDigi App | Step 1: Login to the CelcomDigi app Step 2: Go to Shop Step 3: Select Lifestyle Step 4: Select Entertainment and click on “My Subscriptions” Step 5: Under “Active, select Viu (Premium) Step 6: Under Access Via icon, click on VIU to launch Viu app or Viu website Step 7: Login via mobile number used to purchase |
Via Web Browser | Step 1: Login via: https://www.viu.com/ott/my Step 2: Click on “Sign up with Mobile” Step 3: Login via mobile number used to purchase Step 4: Set your desired password and you’re done! | |
Via Viu App | Step 1: Download the Viu app from Google Play Store or Apple App Store Step 2: Click on “Sign up with Mobile” Step 3: Login via mobile number used to purchase Step 4: Set your desired password and you’re done! | |
Prime Video | Via CelcomDigi App | Step 1: Login to the CelcomDigi app Step 2: Go to your Notification inbox Step 3: Select “Activate Prime Video” Step 4: Click on Activate Now to create new account or log in to an existing account to start streaming |
WebSHIELD | Via CelcomDigi App | Step 1: Login to the CelcomDigi app Step 2: Go to Shop Step 3: Select Lifestyle Step 4: Select “Plan Benefits” Step 5: Select “Free” WebSHIELD to activate your free WebSHIELD subscription |
6. Can existing non-contract Add-Ons, StreamMORE or Mega Add-Ons subscribers enjoy this offer?
Yes, if you have an existing subscription, you are still eligible to enjoy this offer. Please refer to the table below for more details:
Type of Existing Subscription | Scenario | ||
Viu Premium | Prime Video | WebSHIELD | |
StreamMORE / Non-contract Add-Ons | The new Free Viu Premium access will automatically override your current Viu Premium StreamMORE access. | The new Free Prime Video access will override current Prime Video StreamMORE access | New Free WebSHIELD access will override current WebSHIELD non-contract access |
Mega Add-Ons / Freedom Add-Ons |
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External Subscription |
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Existing Pakej MegaJimat Free 12-month Viu subscription | The new Free Viu Premium access will automatically override your current Free 12-month Viu Premium access. | N/A | N/A |
Device Outright Discounts
7. What is device outright discount?
Device Outright discounts are discounts that apply to selected mobile devices offered by CelcomDigi, on a one-time purchase option, with full payment upfront. These selected devices are available via CelcomDigi Online, subject to device availability.
Customer Service Benefits
8. What Customer Service benefits do I get with my CelcomDigi Postpaid 5G 2026 plans?
Customers on the following CelcomDigi Postpaid 5G 2026 plans enjoy access to PremierCARE, which directs customers to a dedicated customer service team when calling CelcomDigi support hotline at 016-3331111 using your eligible CelcomDigi number:
- CelcomDigi Postpaid 5G 160 2026
- CelcomDigi Postpaid 5G 160 DS 2026
- CelcomDigi Postpaid 5G Supp 160 2026
- CelcomDigi Postpaid 5G 190 2026
- CelcomDigi Postpaid 5G 190 DS 2026
- CelcomDigi Postpaid 5G Supp 190 2026
Important Note: PremierCARE support is provided on a best-effort basis, subject to customer support resource availability at the time of call.
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