CelcomDigi Fibre

Modified on Thu, 21 Mar 2024 at 10:05 AM

Frequently Asked Questions


Note: Any monthly rebates will only be reflected within 60 days of fibre line activation.


1. What is CelcomDigi fibre?

CelcomDigi fibre is a home broadband service that comes with ultra high-speed, unlimited Internet with affordable price.

 

2. What are the plans and monthly fees?

CelcomDigi Fibre
50Mbps
CelcomDigi Fibre
100Mbps
CelcomDigi Fibre
300Mbps
CelcomDigi Fibre
500Mbps
CelcomDigi Fibre
800Mbps
CelcomDigi Fibre
1Gbps
RM85
RM99
RM139
RM159
RM249
RM289


3. Who can sign up for CelcomDigi fibre?

Anyone who is 18 years old and above can sign up for CelcomDigi fibre. Please note that if you are a foreigner, a RM500 deposit will be required.   

 

4. How do I sign up for CelcomDigi fibre? 

Just follow the simple steps below: 

Step 1: Ensure your address is covered by our CelcomDigi fibre network. Click here to check if your area is within our network coverage. 

Step 2Fill in the information required in the registration form correctly. We will contact you via WhatsApp within 24 hours.


Alternatively, walk-ins are also available at any Celcom or Digi stores. 

 

5. I am an existing Postpaid customer. How can I enjoy the CelcomDigi fibre - postpaid rebate? 

You can enjoy monthly rebates of up to RM20 on your fibre line when you pair your eligible Digi or Celcom postpaid plan with a CelcomDigi fibre plan. Kindly refer to the table below for more details:


CelcomDigi Fibre
50Mbps
CelcomDigi Fibre
100Mbps
CelcomDigi Fibre
300Mbps
CelcomDigi Fibre
500Mbps
CelcomDigi Fibre
800Mbps
CelcomDigi Fibre
1Gbps
RRP
RM85
RM99
RM139
RM159
RM249
RM289
Postpaid Rebate*
- RM10
- RM10
- RM10
- RM10
N/A
- RM20
Net Fibre Monthly Commitment
RM75
RM89
RM129
RM149
RM249
RM269

* Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill.

 

6. How long will the postpaid rebate be granted? 

Postpaid rebates will be granted throughout your initial CelcomDigi fibre service contract period as long as the Postpaid line remains active. Therefore, you will enjoy the rebates for up to 24 months from your CelcomDigi fibre plan activation date. 


7. Is there any launch promotion?

Yes, there will be a limited time introductory offer. Celcom or Digi postpaid customers (RM60 plans and above) who sign up for a 300Mbps plan during the promotion period will be able to enjoy FREE 6 months of fibre.

Fibre Plan CelcomDigi Fibre 300Mbps
RRP RM139
Postpaid Rebate* - RM10
Fibre Rebate (6 months)** - RM129
Net Fibre Commitment for 6 months FOC
Net Fibre Commitment after free months RM129
(The amount you will see in your monthly bill)
Net Monthly Commitment for 24 months** RM97
 (Effective monthly commitment after factoring in the Free 6 Months)

* Customer must maintain active eligible mobile postpaid plan with Celcom / Digi and postpaid rebates will be granted in fibre monthly bill.

** Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill.

 

8. Does CelcomDigi fibre come with a contract?

Yes, all new CelcomDigi fibre plans come with a 24-month contract.

 

9. Am I allowed to change my CelcomDigi fibre plan?

Yes, you are allowed to upgrade or downgrade your CelcomDigi fibre plan even during the contract period. Upgrades are free of charge, however for each downgrade request, a downgrade fee of RM50 will be imposed.

 

10. What will happen to my rebate if I change my CelcomDigi fibre plan?

  • Postpaid Rebate

Your postpaid rebate will be updated according to the latest combination of your postpaid + fibre plan, and you will continue receiving the postpaid rebate as long as you maintain an active eligible postpaid plan and the fibre line is still within the service contract.

  • Fibre Rebate

The fibre rebate will be dropped.

 

11. Can I relocate my CelcomDigi fibre service?

Yes, you may relocate your CelcomDigi fibre service subject to coverage availability. Just walk in to any bluecube or Digi Store to submit your relocation request and make sure you bring the current equipment to the new address at the time of installation.

 

You will be able to enjoy the latest promotional offer and be re-contracted for 24 months upon successful relocation.

 

In case your new address is not within CelcomDigi fibre coverage, you may terminate the CelcomDigi fibre service. You will need to walk in to any bluecube or Digi Store. Bring along all the current equipment to terminate the service. Early termination penalty will be imposed if you are still within contract.

 

12.  What happens if I terminate my CelcomDigi fibre within the contract period?

Early termination of CelcomDigi fibre will incur a penalty. The number of remaining contract months x monthly fee or RM500, whichever higher, will be imposed as an early termination penalty.


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