1. How do I activate the eSIM?

Make sure your device is connected to Wi-Fi. If scanning the QR code doesn’t work, you can follow the step-by-step instructions provided in your email or refer to the guides below.

iPhone eSIM Activation Guide:

How do I activate my eSIM using a QR code on iPhone?

Follow these steps:

1. Go to Settings > Mobile Service
2. Tap Add eSIM
3. Select Use QR Code
4. Scan the QR code provided
5. Tap Continue on the Activate eSIM page
6. Wait while it displays "Activating"
7. Once done, tap Done

Can I activate my eSIM manually on iPhone?

Yes, here’s how:

1. Go to Settings > Mobile Service
2. Tap Add eSIM
3. Select Use QR Code
4. Tap Enter Details Manually
5. Paste the activation code sent to your email and tap Connect
6. Wait while it shows "Activating"
7. Tap Done once activation is complete

Android eSIM Activation Guide:

How do I activate my eSIM using a QR code on an Android device?

Follow these steps:

1. Go to Settings > Connections 
2. Tap SIM Manager
3. Tap Add eSIM
4. Choose Scan QR from service provider
5. Scan the QR code provided to you
6. Wait for verification and tap Add
7. Your eSIM is now activated

What if I can’t scan the QR code? Can I activate the eSIM manually?

Yes, you can activate it manually:

1. Go to Settings > Connections
2. Tap SIM Manager
3. Tap Add eSIM
4. Select Scan QR from service provider, then choose the manual entry option
5. Paste the activation code sent to your email
6. Tap Connect and then Add
7. Your eSIM will be activated

3. Where can I find the activation code?

The activation code will be sent to your registered email after your request for eSIM activation is approved.

4. What should I do if the eSIM doesn’t activate immediately?

• Make sure you are connected to Wi-Fi or mobile data
• Restart your phone
• Try scanning the QR or entering the code again
• If the issue persists, you may reach out to our Customer Support via call or WhatsApp at +6016-333 1111.

5. Can I use the same QR code more than once?

No, each QR code or activation code is typically valid for one-time use only. If you need to re-activate your eSIM on a new device, you may need a new code.