FAQ: CelcomDigi e-Invoice Portal

1. What is the purpose of the e-Invoice portal?  

This portal allows CelcomDigi customers to view, download, and manage their e-Invoices conveniently.  

2. Do I need to register an account to get my e-invoices? 

Yes, you must register (one-time only) for an account on the e-Invoice portal to get your e-Invoices. This ensures secure access to your transaction records. 

3. What should I do if I forgot my username or password? 

Click on the "Forgot username” or “Forgot password" link on the login page and follow the instructions given. 

4. What information am I required to provide to get my e-Invoice from CelcomDigi? 

The following information is required: 

• Invoice Number 
• Invoice Amount
• Invoice Date
• Full Name (as per NRIC) 
• E-mail Address 
• Mobile Number 
• ID Type (NRIC / BRN) 
• ID 
• Tax Identification Number (TIN) 

5. Where can I get my Tax Identification Number (TIN)? 

You can retrieve your TIN number in MyTax Portal at https://mytax.hasil.gov.my/  

6. I am unable to login/access the e-Invoice Portal. What do I do? 

If you need further assistance, please contact CelcomDigi Support via call or WhatsApp at +6016-3331111

7. I did not receive any verification email to complete my e-Invoice Portal registration. What do I do? 

If you need further assistance, please contact CelcomDigi Support via call or WhatsApp at +6016-3331111

8. What are the supported browsers for CelcomDigi e-Invoice portal? 

Below are the supported browsers: 

• Chrome 64+  
• Edge 79+ 
• Firefox 67+ 
• Opera 51+ 
• Safari 12+