MCMC – Prepaid Line Suspended Due to Invalid Customer Data
Modified on Wed, 14 May at 10:40 AM
Dear valued customers,
In compliance with Malaysian Communications and Multimedia Commission (MCMC) regulations, all customer data must be valid according to Jabatan Pendaftaran Negara (JPN) records.
Your line has been suspended because the information provided does not match official records, and the required update was not completed within the given deadline. Please be informed that your line will be terminated within 20 days from the date of suspension if the issue remains unresolved. Once terminated, the line cannot be restored.
Note: The suspension date can be found in the SMS delivered to you.
To prevent the termination of your line, we kindly request you to update your details at your earliest convenience.
Suspension Reason | Where to Update |
ID registered was not found in JPN’s database. | Please visit the nearest Digi Store, Celcom bluecube or CelcomDigi Store to update your details. |
JPN records show the ID registered as deceased. | Please visit the nearest Digi Store, Celcom bluecube or CelcomDigi Store to update your details. |
ID registered is blacklisted in JPN’s records. | Please update your details at JPN-NRD branches. |
ID registered has issues in JPN’s records. | Please update your details at JPN-NRD branches. |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
