Digi Prepaid Raja Kombo Product Disclosure Sheet

Modified on Tue, 15 Oct at 5:35 PM

Product Overview:

Digi Prepaid Raja Kombo is Digi's flagship prepaid products designed for foreign workers residing in Malaysia, particularly those from Indonesia, Bangladesh, Nepal, India, Myanmar, Pakistan, Philippines, Vietnam, Thailand and China. However, the plan is also available to all Malaysians.

Digi Prepaid Raja Kombo offers the best combo prepaid plan to the Foreign Worker segment with Truly High-Speed internet, Unlimited Video & Social-Media, Free IDD mins and local calls. Subscribers can start enjoying this best combo prepaid plan from as low as RM15 per month and may opt for high value internet combo plan for richer data and IDD calls offers.

Status: Active, Non-Selling

Product Details

1. What are the details of this product?

Monthly Internet Plan

Digi Prepaid Raja Kombo has four monthly internet plans as illustrated in the table below.

Internet Combo Plan	Raja Kombo 15	Raja Kombo 30	Raja Kombo 35	Raja Kombo 45
Price	RM15	RM30	RM35	RM45
All-usage Internet Quota	0.5GB	6GB	12GB	25GB
*Unlimited Video & Social Media	YouTube	Youtube, Facebook, TikTok, IMO & Instagram
**IDD Calls	30 mins	45 mins	60 mins	75 mins
Local Calls	RM0.30/min		Unlimited
Validity	30 days

*Fair Usage Policy applies

** to Indonesia, Bangladesh, India, Myanmar, Nepal, Pakistan, China, Thailand, the Philippines and Vietnam only.

Subscribers also enjoy special IDD rates that come especially with the Digi Prepaid Raja Kombo Internet plans once their free IDD minutes have been fully utilised. See table below for IDD rates with Digi Prepaid Raja Kombo Internet Plan.

Country	Best IDD Rates with Raja Kombo Internet Plan
Indonesia	0.18
Bangladesh	0.08
India	0.08
Nepal	0.50
Myanmar	0.60
Philippines	0.60
Thailand	0.20
China	0.08
Pakistan	0.30
Vietnam	0.26

Notes: For new line registration, the Digi Prepaid Raja Kombo Internet plan will require a one-time purchase during sign-up. Upon the expiry of the plan (30days), subscribers will need to repurchase the internet plan to ensure continued usage, and the plan will be auto-renewable from then onwards. For MNP and change of plan (COP) registration, the Digi Prepaid Raja Kombo Internet plan will begin as an auto-renewable plan. Subscribers must ensure there is sufficient credit in the end of the 30 days from the subscription date.

Monthly Plan Boosters and On-Demand Passes

Subscribers can opt for Monthly Plan boosters if their internet quota finishes before the end of their 30 day subscription. Additionally, subscribers can also opt for On-Demand passes with shorter validity.

a. Monthly Plan Boosters

Category	Price	Validity
All-usage	RM3 for 1.5GB	Booster follows Monthly Plan Internet validity
	RM5 for 3GB
	RM8 for 6GB
	RM10 for 10GB

b. On-demand Passes

Category	Price	Validity
Hourly	RM1 for Unlimited High Speed	1 Hour
	RM1 for 1GB	1 Hour
	RM2 for 5GB Midnight (1am-7am)	1am-7am
	RM2 for 5GB Morning (7am-1pm)	7am-1pm
Daily	RM1 for 300MB	1 Day
	RM1 for Unlimited Video Freedom Lite (512Kbps)	1 Day
	RM1 for Unlimited Social Lite (512Kbps)	1 Day
	RM3 for 2GB+1GB (1pm-7pm)	1 Day
	RM4 for Unlimited calls to all local network + 3GB	1 Day
	RM4 for 4GB	1 Day
	RM 4 for 2GB	2 Day
	RM8 for Unlimited High-speed (up to 3Mbps)	1 Day
Weekly	RM12 for 2GB = 2GB (1pm - 7pm)	7 Day

Base Rates - Voice Calls, SMS, and MMS

Category	Denomination
Calls	RM0.30/min, 60 seconds charging block
SMS	RM0.10/SMS
MMS	RM0.50/MMS

Loyalty Bonus Internet

Subscribers who stay with Digi Prepaid earn Loyalty Bonus Internet (redeemable) upon monthly internet plan subscription or auto-renewal.

Customer Tenure	Bonus Internet	Bonus Internet Redemption	Bonus Internet Validity
1 month	500MB	Must be redeemed within 7 days upon granting of freebie token. Redemption can be made via MyDigi app or by dialing *188#	30 days
2 months	1GB
3 - 6 months	2GB
7 - 12 months	3GB
13 - 23 months	4GB
24 months and above	6GB

Fees & Payment

1. How does the payment for monthly auto-renewal Internet plans work?

Monthly auto-renewal Internet plans are designed to simplify Internet plan renewal journey for customers. Once the intended Internet validity has lapsed, monthly auto-renewal Internet plans will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. To ensure uninterrupted auto-renewal process, it is necessary for subscribers to ensure sufficient credit balance is available in main account balance.

2. What happens if I do not have sufficient credits for the monthly auto-renewal?

In the event that subscriber’s prepaid main account balance falls short of the amount required for Internet plan renewal fees, the monthly auto-renewal Internet plans will be suspended upon expiry. Only when subscribers reload the prepaid with sufficient main credit balance, the monthly auto-renewal Internet plan subscription will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal.

Signing up for Digi Prepaid Raja Kombo

Upgrade from other Prepaid rate plans
Switch from Postpaid to Prepaid
Port in

Purchase of Internet plan

Digi Prepaid Raja Kombo subscribers can subscribe to monthly auto-renewal Internet plans, monthly one-time Internet plans monthly plan boosters, and on-demand Internet plans via following channels:

MyDigi app and web
Dial UMB short code *128#
Digi Stores, Digi Stores Express, or Authorised Digi Dealer Stores
Digi Kiosks

Prepaid Lifecycle:

Lifecycle Status

Description

Active

(Follows Internet subscription validity)

Prepaid account will be activated when a Digi Prepaid subscriber:

1.performs reload to prepaid account, thus extending its account validity.

2.Upon subscription to any Raja Kombo monthly Internet plan or on-demand Internet pass.

This is attributed to Always Active feature on all NEXT monthly Internet plans and on-demand Internet pass, which streamlines both account validity and Internet validity upon Internet subscription

R1 Grace Period (90 days)

1. Digi Prepaid account will go into R1 grace period upon expiry of account validity.

2. The R1 grace period serves as an interval for Digi Prepaid subscribers to reload or renew Internet plan subscription upon expiry.

3. During R1 grace period, subscribers can continue to receive incoming voice calls and SMS, but cannot make any originating voice calls, send SMS, or consume mobile data.

4. To reactive a prepaid account in R1 grace period, subscribers are required to perform a reload of any amount or subscribe to any Raja Kombo monthly Internet plan or on-demand Internet pass.

R2 Grace Period

(1 day)

1. Digi Prepaid account will transition into R2 grace period, when the R1 grace period (90 days) is lapsed without any action to reactivate the prepaid account.

2. During R2 grace period, subscribers will not be able to receive voice calls and SMS, make any originating voice calls, send SMS, or consume mobile data.

3. To reactivate Digi Prepaid account, subscriber is required to perform a reload of any amount.

Termination

1. Digi Prepaid accounts will be terminated once R2 grace period is lapsed.

2. Subsequently, the prepaid account number (MSISDN) will be recycled upon termination of prepaid account.

Data Utilisation Precedence

Your internet will be utilized based on the following precedence depending on the available internet buckets that you have at any point in time:

Internet Freebie
On-demand Passes
Monthly Plan Booster
Monthly Auto-renew / One-time Internet Plans
Free Basic Internet

Digi Prepaid Raja Kombo Product Disclosure Sheet

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