Why is my bill higher than usual?

Modified on Fri, 24 May 2024 at 10:43 AM

If you are seeing an increase in your bill, it might be due to one or more of these reasons:


1. Previous overdue balances

Partial payments from previous bills can result in outstanding balances carried over to your current bill.


2. Extra usages

Internet add-ons purchased via Celcom Life/ MyDigi are billed via monthly postpaid bill.


3. Roaming charges

Roaming charges vary by country. Check roaming passes and rates on the CelcomDigi website.


4. Voicemail charges

Voicemail charges applies to outgoing and incoming call (if you are travelling abroad). We encourage subscribers to turn off voicemail before travelling to other countries to avoid any voicemail-related charges. 


5. Credit Share/ TalkTime Transfer

If you've performed Credit Share/ TalkTime credit transfer to another subscriber, the transfer amount (inclusive of service charge) will be reflected in your monthly postpaid bill.


6. 3rd party subscriptions

3rd party subscriptions such as Netflix, Viu, Spotify, etc. paid via Celcom/ Digi direct operator billing.


7. Outgoing call to premium or special numbers

Some hotline numbers such as 1-300/ 800/ 100 are chargeable.

 

We highly recommend checking your bill charges by downloading itemised bill via the Celcom Life/ MyDigi app. You will be able to view information on number of individual calls, messages, other usages with respective tariff details in your itemised bill.


If you require further clarification on your bill, please get in touch with us.


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