Why is my bill higher than usual?
Modified on Fri, 27 Feb at 3:33 PM
If you are seeing an increase in your bill, it might be due to one or more of these reasons:
Partial payments from previous bills can result in outstanding balances carried over to your current bill.
2. Extra usages
Internet add-ons purchased via CelcomDigi are billed via monthly postpaid bill.
3. Roaming charges
Roaming charges vary by country. Check roaming passes and rates here.
Voicemail charges applies to outgoing and incoming call (if you are travelling abroad). We encourage subscribers to turn off voicemail before travelling to other countries to avoid any voicemail-related charges.
If you've performed Credit Share/ TalkTime credit transfer to another subscriber, the transfer amount (inclusive of service charge) will be reflected in your monthly postpaid bill.
6. 3rd party subscriptions
3rd party subscriptions such as Netflix, Viu, Spotify, etc. paid via CelcomDigi direct operator billing.
7. Outgoing call to premium or special numbers
Some hotline numbers such as 1-300/ 800/ 100 are chargeable.
We highly recommend checking your bill charges by downloading bill statement via the CelcomDigi app. You will be able to view information on number of individual calls, messages, other usages with respective tariff details in your bill statement.
If you require further clarification on your bill, please contact us via WhatsApp.
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